Program Manager, CRM Transformation (cur_1_131396@curatelyai.net)

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Program Manager, CRM Transformation

Location: East Hanover, NJ (2-3 Days onsite and 2 days remote)

Duration: 12 months

Pay Rate: $56 - $88/Hour

Job Description:

About the Role:

• Clients is seeking a Program Manager to support a large-scale CRM transformation and migration program. This role will be responsible for coordinating activities across multiple work streams, ensuring alignment on priorities, milestones, dependencies, and key deliverables throughout the program lifecycle.
• The Program Manager will serve as the central point of integration across business, product, technology, data, change management, and deployment teams. Working closely with work stream leads, this individual will help establish clear ownership, track progress against program milestones, manage governance processes, and provide leadership with transparency into program status, risks, dependencies, and decisions.
• This role is not responsible for managing the day-to-day execution of individual work streams. Instead, the Program Manager will ensure the program operates as a cohesive whole by driving coordination, communication, governance, and accountability across teams.

Key Responsibilities:

Program Coordination & Integration

• Coordinate activities across multiple CRM program work streams to ensure alignment against program objectives.
• Maintain an integrated view of milestones, deliverables, dependencies, and key decisions.
• Ensure clear ownership and accountability for program deliverables across participating teams.
• Facilitate cross-functional planning and coordination meetings.
• Partner with work stream leads to understand progress, challenges, and upcoming activities.

Milestone, Risk & Dependency Management

• Maintain the master program plan and milestone roadmap.
• Track progress against agreed-upon deliverables and timelines.
• Identify, document, and monitor key risks, issues, assumptions, and dependencies.
• Coordinate resolution of cross-functional issues and escalate concerns when appropriate.
• Provide leadership with visibility into program health and delivery risks.

Governance & Executive Communications

• Support program governance processes, including steering committees, leadership reviews, and stakeholder meetings.
• Prepare executive presentations, dashboards, and status reports.
• Consolidate updates from workstream leaders into a single program view.
• Track decisions, action items, and commitments resulting from governance forums.
• Ensure consistent and effective communication across stakeholder groups.

Stakeholder Management

• Build strong working relationships across business, product, technology, data, and change management teams.
• Facilitate alignment on priorities, timelines, and program objectives.
• Drive transparency and information sharing across workstreams.
• Support communication and change readiness activities as needed

Required Qualifications:

• Bachelor's degree required.
• 5+ years of program management, PMO, project management, business operations, or related experience.
• Experience supporting complex CRM, customer engagement, technology, or digital transformation programs.
• Demonstrated success coordinating multiple stakeholders and workstreams in a matrixed environment.
• Strong executive communication and presentation skills.
• Proven ability to manage competing priorities and drive alignment across teams.
• Excellent organizational, planning, and problem-solving skills.

Preferred Qualifications:

• Experience supporting CRM migrations or CRM transformation programs.
• Experience working with Salesforce, Veeva, or similar customer engagement platforms.
• Familiarity with Agile delivery methodologies and product operating models.
• Experience in healthcare, pharmaceuticals, life sciences, or other regulated industries.

What Success Looks Like

• Program milestones are clearly defined, tracked, and communicated.
• Leadership has timely visibility into progress, risks, dependencies, and key decisions.
• Workstream teams remain aligned on priorities, timelines, and deliverables.
• Governance processes enable effective decision-making and accountability.
• Executive communications provide clear and actionable insights into overall program health.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.