Service Desk Technician

Overview TEKsystems is seeking a Service Desk Technician to support a fast-paced operational environment in Louisville, KY. The role is responsible for delivering high-quality technical support while ensuring systems reliability during events. This position offers long-term potential within a growing organization and provides hands-on experience in a collaborative, team-oriented setting. Key Responsibilities Provide first-level technical support by responding to incoming calls and requests from users and field teams Troubleshoot hardware and service desk-related issues for specialized equipment and systems Maintain professionalism and efficiency while delivering a positive customer experience Monitor system alerts, error logs, and communication networks to identify and respond to issues Escalate incidents according to established guidelines and procedures Perform data entry tasks and ensure accuracy within scheduling and tracking systems Complete daily operational checklists and assigned tasks in a timely manner Assist with system configuration requests and basic system updates Participate in project initiatives and support testing of system updates or enhancements Conduct preliminary troubleshooting of processing errors and escalate when necessary Provide backup operational support to help maintain system integrity Perform additional duties as assigned Work Environment Onsite role within a collaborative, close-knit team Fast-paced environment with peak periods requiring heightened responsiveness Qualifications Entry-level experience in a service desk or IT support role preferred Strong technical aptitude, including basic understanding of computer systems and troubleshooting Passion for problem-solving with the ability to remain calm under pressure Excellent verbal and written communication skills Strong attention to detail and ability to multitask effectively Willingness to learn and take on new responsibilities Associate's or Bachelor's degree preferred Key Attributes Customer-focused mindset with strong interpersonal skills Detail-oriented and dependable Team player with a proactive attitude Adaptable and able to perform in high-pressure situations Skills Help desk and service desk support Troubleshooting and issue resolution Customer service and user communication Data entry and task management Hardware and system support Experience Level Entry Level Additional Information Opportunity driven by increased operational demand and organizational growth Job Type & Location This is a Contract position based out of Louisville, KY. Pay and Benefits The pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY. Application Deadline This position is anticipated to close on Jul 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.