Human Resources Specialist
LA Based Company
Job Description
Job Description
About the Role
We are looking for a detail-oriented and customer-focused People Operations Specialist to join our team. This is an entry-level role in a fast-paced, call center–style environment where you will support faculty by managing People Operations–related requests through our ticketing system and performing high-volume administrative tasks.
Provide supplemental support to faculty on as-needed basis, assisting with inquiries, request submissions and resolution of routine issues.
What You’ll Do
Faculty Support & Ticket Management (Primary Focus)
- Respond to a high volume of employee inquiries via phone, ticketing system, and email.
- Manage and update requests in the Pipefy ticketing system
- Provide basic troubleshooting support for ticket-related issues
- Triage requests and escalate more complex issues as needed
- Follow up to ensure timely resolution and a positive employee experience
- Special People Ops projects assigned by Regional People Operations Business Partner
Administrative Support
- Perform high-volume, routine People Operations administrative tasks, including:
- Employee data entry and updates
- Document processing and filing
- Onboarding and offboarding support
- Employment verifications
- Generating standard People Operations documents and reports
- Maintain accurate and organized records across systems
Team & Process Support
- Partner with People Operations Coordinators and Generalists on daily tasks
- Follow established processes, workflows, and compliance guidelines
- Identify and flag recurring issues or process gaps
- Support basic audits and data validation activities
Basic Qualifications
- 0–2 years of experience in customer service, administrative support, or People Operations support
- Strong attention to detail and ability to follow structured processes
- Clear written and verbal communication skills
- Comfortable handling repetitive, high-volume tasks
- Basic proficiency with Microsoft Office or Google Workspace
Preferred Qualifications
- Experience in a call center, help desk, or center of excellence business model
- Exposure to People Operations processes or systems
- Familiarity with ticketing systems (Pipefy or similar)
What Makes You a Great Fit
- You’re highly organized and detail-oriented
- You enjoy helping people and solving basic problems
- You can manage multiple tasks and stay on top of deadlines
- You’re reliable, consistent, and thrive in very fast paced environments with multiple changing priorities
- You’re a team player who communicates clearly and professionally
Why Join Us
- Opportunity to start and grow a career in People Operations
- Hands-on experience with People Operations systems and processes
- Supportive team environment with training and development
- Exposure to cross-functional People Operations teams and projects
How Success Is Measured
- Timely response and resolution of faculty requests
- Accuracy of administrative work and data entry
- Volume of tickets handled
- Employee satisfaction and service quality
- Adherence to processes and quality standards
Vacancy posted 26 days ago
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