Workday PATTS Program Manager

Title:
Workday PATTS Program Manager

Job Description:

NOW HIRING: Workday Systems Manager, PATTS

Compensation: $120,000-$150,000 per year

Job Overview

The Workday Systems Manager, PATTS is the primary technical owner of Workday Payroll, Absence, Time Tracking, and Scheduling (PATTS) configuration and system operations. This role sits within the Payroll department and operates independently from the HRIS team, reflecting the specialized configuration complexity required to support a large, multi-union workforce across multiple states. The Manager provides direct oversight to a small team of PATTS system analysts and/or AMS vendor resources, manages all tenant configuration, maintains system integrity across payroll-impacting modules, and serves as the escalation point for all PATTS-related system issues.

Supporting a workforce of 12,000+ employees across 50+ collective bargaining agreements, this role demands deep Workday functional expertise, demonstrated experience translating complex CBA provisions into system configuration, and the operational judgment to manage high-stakes configuration in a heavily regulated, multi-union environment. The Manager operates with a high degree of autonomy under the direction of the Sr. Director of Payroll.

Roles & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

System Configuration and Maintenance

• Own end-to-end configuration and ongoing maintenance of Workday Payroll, Absence, Time Tracking, and Scheduling modules.
• Build, test, and maintain time calculation rules, pay calculation groups, accrual plans, scheduling rule sets, and absence plans aligned to CBA provisions and state-specific requirements.
• Manage business process framework (BPF) design and updates within PATTS scope.
• Evaluate and implement Workday bi-annual release features relevant to PATTS; assess impacts, test in sandbox, and coordinate production deployment.

Union and CBA Configuration

• Translate complex CBA language into Workday configuration across 50+ bargaining units; maintain documentation mapping contract provisions to system rules.
• Configure and maintain union-specific time calculation rules including premium pay, shift differentials, overtime cascades, holiday premiums, and rest period rules.
• Support CBA renegotiations by modeling configuration impacts of proposed contract changes prior to ratification.

Payroll Integration and Data Integrity

• Ensure accurate downstream flow of time, absence, and scheduling data into Workday Payroll calculation.
• Conduct systematic audits of time and absence data prior to payroll lock; resolve configuration-driven discrepancies.
• Maintain integration touchpoints between PATTS modules and upstream/downstream systems; partner with IT on EIB loads, calculated fields, and integration troubleshooting.
• Develop and maintain operational reports and dashboards supporting payroll audit, exception management, and labor cost visibility.

Governance and Change Management

• Own the PATTS change control process; document all configuration changes, maintain a change log, and coordinate approvals with Payroll leadership.
• Serve as the PATTS subject matter expert in cross-functional meetings with HR, IT, Labor Relations, Finance, and Payroll Operations.
• Manage Workday support cases and escalations relevant to PATTS modules; maintain vendor relationship and track resolution timelines.
• Maintain system documentation including configuration guides, process maps, and user-facing SOPs.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Education and/or Experience

Bachelor's degree in Information Systems, Business Administration, Human Resources, or a related field; equivalent experience considered.

Minimum 5 years of hands-on Workday configuration experience with direct ownership of Time Tracking, Absence, and Payroll modules.

Minimum 2 years of experience configuring Workday in a union environment with direct responsibility for translating CBA provisions into system rules.

Demonstrated experience supporting multi-state payroll operations and state-specific compliance requirements

Certificates, Licenses, Registrations

Active Workday certification in one or more of the following required at time of hire: Workday Payroll, Workday Time Tracking, or Workday Absence Management.

Knowledge, Skills, and Abilities

Proven ability to manage and prioritize configuration work across multiple concurrent workstreams.

Experience with Workday reporting tools including Report Writer, Calculated Fields, and dashboards.

Strong working knowledge of payroll calculation logic, time entry processing, and absence accrual mechanics.

Workday Scheduling module configuration experience.

Experience supporting large-scale workforces with a high volume of active bargaining units.

Familiarity with Workday EIB, Studio integrations, or Workday Extend.

Experience supporting a Workday implementation or major module deployment.

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Benefits:

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:

Careers - SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.