Front Desk Specialist

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Front Desk Specialist is the primary front-of-house contact, managing guest check-ins, folio transactions, and check-outs while running daily reports. They support the Marketing Face-to-Face team by assisting guests with information and room assignments, and serve as the technical expert for the business center and resort Wi-Fi to ensure excellent first and last impressions.

COMPANY BENEFITS

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Course

ESSENTIAL DUTIES AND TASKS

• Facilitates the overall guest experience from check-in through check-out, handling complex tasks such as room changes, inventory moves, and folio adjustments as needed. Creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures every interaction exceeds owner and guest expectations. Responds to all guest inquiries and, if unable to provide an expert answer, directs the guest to the appropriate resort personnel. Identifies needs and promptly addresses owner/guest concerns with urgency and professionalism to ensure satisfaction.
• Maintains responsibility for the house bank, including cash handling, end-of-day receipt reporting, and cashing owner/guest checks. Calculates visit costs, verifies customer credit, and determines payment methods for accommodations.
• Coordinates with Housekeeping and Facilities as needed to expedite unit servicing.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalent
• Customer service experience preferred
• Proficient in MS Office
• Bilingual preferred

QUALIFICATIONS

• Commitment to providing outstanding customer service
• Ability to quickly learn and effectively use property management applications
• Ability to establish and maintain positive working relationships with co-workers and leaders
• Strong problem-solving skills
• Ability to see tasks through to completion
• Excellent organizational skills
• Excellent verbal and written communication skills; fluent in English
• Must have open availability, including weekends and holidays

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Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.