Server (Hospitality Specialist)

Job Description

Job Description

Description:

POSITION TITLE: Server (Hospitality Specialist) 

DEPARTMENT: Front of House 

REPORTS TO: Assistant Manager and Restaurant General Manager 

SUPERVISION EXERCISED: N/A 

POSITION STATUS: Part Time  

Do you believe that dreams are built on smiles? At T’s, we do, literally! We hire SMILES, cook smiles, and serve smiles. We love what we do, and we love to share our passion for the art of breakfast, brunch, and lunch with our communities. 

Our team is everything to us. Smiling teams equal smiling guests and that’s what T’s is all about. 

ABOUT T’s

T’s Restaurant Group is a growing, family-owned restaurant group committed to fostering a culture of safety, respect, inclusion, and professional growth and SMILES! Within three great communities, Cranston, East Greenwich, and Narragansett, we are proud to have received RI Monthly’s Best Breakfast, Providence Journal’s Best Breakfast and Brunch, and Providence Monthly’s Number One Reason to get up in the morning! 

With a commitment to carefully sourcing local food and products around the New England area, with an eye on sustainability and a partnership with family-owned farms and businesses, we support real food, fresh ingredients, local purveyors, and sustainable choices whenever possible. 

We value life’s journey and believe in sharing the journey together, celebrating life one day at a time, one plate at a time!  

ABOUT THE POSITION

The goal of the Server (Hospitality Specialist) is to create a place of welcome for all guests, provide informed, knowledgeable, and timely food and beverage service, while maintaining a safe, clean and tidy setting.  

DUTIES + RESPONSIBILITIES

• Arrive on time, in proper attire, with a smile, as all three are required to achieve our goal of legendary guest hospitality and service experience. 
• Obtain daily directives by reviewing section schedule, running side duties and daily pre-shift briefings. 
• Head to the assigned section and take account to ensure order, tidiness and all required details are in place. 
• Provide a Welcome Greeting to the guests that is sincere and unique to T’s insuring that all guests feel at home and comfortable at the start of their T’s experience! 
• Introduction to T’s and to you as the guide to the guest experience. 
• Provide knowledgeable, informed beverage and food service selections. 
• Be able to answer questions regarding food and beverage items, allergy protocol, and history. 
• Acquire food and beverage selections, enter to point-of-sale system. 
• Serve beverage with a tray, as the preferred method and food in a timely manner.  
• Ensure food and guest safety by maintaining a clean and tidy restaurant throughout the day and by performing side duties at the start and end of each shift following service station overviews and managerial guidance. 
• Observe the guest dining throughout the entire experience with check backs. 
• Become Part of the T’s Team by supporting your teammates and the T’s guest throughout the day keeping in mind that all guests are our guests. 
• Provide a Grateful finale! ALWAYS Thank our guests for choosing to visit T’s. Prepare final check, present check to guest, accept payment, process credit card charges, or make change (if applicable and never at the table). 
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant team leader-manager. 

PERKS+ BENEFITS  

• Positive and supportive team culture.  
• Paid Time Off Programs.  
• Competitive Wages with Annual Performance Reviews.  
• Day's only schedule- never work nights.  
• Like T’s Food? As a T’s team member, you receive a meal benefit-whether on shift or off and at all locations.  
• Home for the Holidays-Thanksgiving and Christmas Day OFF.  
• Ongoing development and growth opportunity.  
• Tickets At Work Program- offering exclusive discounts, special offers and access to preferred seating and tickets to top attractions, theme parks, shows, sporting events, movie tickets, hotels and much more.  
• Pet Insurance.  
• Employee Assistance Program (EAP).  
• Flexible and Predictive Scheduling. 

Qualifications:  

• A desire to provide genuine hospitality and care of people. 
• Basic math skills with the ability to handle money. 
• Multi-tasking ability. 
• Good organizational skills. 
• Point of Sales System ability. 
• Available for a minimum of three shifts per week. 
• Able to safely lift and easily maneuver multiple food plates. 

ABOUT YOU

We are looking for someone who is out-going, friendly, and someone who works well in a team environment. You will like this position if you have a passion for sharing smiles and being part of a team committed to hospitality excellence. Here are some other qualifications needed for this position:  

Education and experience:

• High school diploma with a continuous record of learning. 
• Minimal 2 years of service experience in a full-service restaurant. 
• Ability to Speak, Read and Write English. 
• Serve Safe Alcohol Certification 

Professional Requirements:  

• A desire to provide genuine hospitality and care for people. 
• Pleasant and polite.
• Strong guest service skills with a passion for hospitality. 
• Ability to coordinate, multitask and remain composed.  

Physical Settings and Schedule:

• Must be able to work weekdays, weekends, and holidays (we are very flexible and accommodating to scheduling needs). Must be available for a minimum of three shifts including a weekend shift. 
• Must be able to work year-round as this is not a seasonal position. 
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion. 
• Work with hot, cold, and various equipment as well as operates phones, computers/Posi, and other restaurant equipment.  

T’s Restaurant Group is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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