IT Operations Specialist
Artech Information Systems LLC
Operations SpecialistWe're looking for a hands-on Operations Specialist to support our Technical Operations (TechOps) function. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.RESPONSIBILITIES:Shadowing and documenting live operational workflows, dependencies, and system interactionsMapping technical processes and identifying bottlenecks or inefficienciesCoordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflowsDrafting clear process documentation and improvement recommendationsCommunicating findings to both technical and non-technical stakeholdersStrong technical documentation and analytical capabilityExcellent communication and interpersonal skillsFast-paced, mission-critical operations center supporting real-time systemsPrior hands-on experience in at least two of the following:Windows workstation supportReal-time operations or command-center environmentsTCP/IP networking or systems administrationWeb application or infrastructure troubleshootingQUALIFICATIONS:Experience in NOC/SOC/Operations Center or equivalent 24x7 support environmentFamiliarity with monitoring tools, cloud diagnostics, or automation platformsComfortable collaborating with DevOps / Infrastructure teams5+ years of relevant technical experience
Vacancy posted 5 days ago
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