Technical Support Specialist

Workplace Endpoint Technology SupportCompletes general tasks to aid in the ongoing support of workplace endpoint technology. Carries out procedures to ensure that all products and services meet organization standards and user requirements. Assists in the installation, maintenance and testing of workplace endpoint technology to ensure proper operation and freedom from defects. Monitors and responds to technical problems utilizing hardware and software testing tools and techniques. May coordinate small projects. This specific role is located on the central IT team located in the Feinberg School of Medicine. The FSM endpoint technology includes desktop, laptop, and tablet computers along with smartphones.Strategic Planning: Assists in the creation of workplace endpoint technology replacement lifecycle plan for users.Administration: Documents activities, events and materials used in maintenance logs or on service reports. Creates system performance/configuration reports. Maintains hardware and software inventories and documentation.Development: Installs, configures and troubleshoots workplace endpoint technology using standard tools and test equipment while following established procedures.Performance: Supports troubleshooting/triage assistance to users in a courteous and professional manner. Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices.Enterprise Applications: eIRB FAMIS InfoEd (Grants Administration) Instructure Canvas Kronos Media Delivery (MediaSite) Infrastructure Adobe Creative Cloud Suite Box Collaborative Storage identity management/provisioning information security Linux Operating System Mac OS X Operating System Microsoft Exchange Microsoft Lync Microsoft Office (Word, Excel, Powerpoint, Access, Outlook) Microsoft SharePoint Windows Operating System Analytical Debugging decision making problem solving Troubleshooting Miscellaneous Performs other duties as assigned.Minimum Qualifications: Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. No experience required.Target hiring range for this position will be between $23.20 to $33.13 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.