Repair and Troubleshoot Supervisor

Join our Team Ericsson Inc. does not sponsor U.S. work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position. Relocation is not offered for this position. About this opportunity As a Repair and Troubleshoot Supervisor, you will lead a team of troubleshoot and repair personnel of product failures for the EFA 5G Smart Factory, your function to support volume production and NPI activities. You will be responsible for overseeing the daily operations of the repair and troubleshooting team. This role involves ensuring timely and efficient resolution of technical issues, maintaining high-quality repair standards, managing a team of technicians, and implementing continuous improvement initiatives to optimize the repair processes. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to prioritize and manage multiple tasks-paced environment. What you will do Lead, train, and mentor a team of repair technicians, ensuring they are skilled and up-to-date with the latest repair techniques while fostering a positive work environment and adherence to safety guidelines. Establish and modify processes to improve repair efficiency, reduce downtime, and increase team productivity, while implementing best practices, troubleshooting techniques, and new technologies. Delegate work responsibilities, conduct regular performance reviews, provide constructive feedback, and perform monthly one-on-ones to set yearly goals and key performance indicators (KPIs) for team members. Ensure all repairs meet quality standards through quality control checks, resolving any issues related to repair quality, and supporting product troubleshooting and repair efficiencies. Support New Product Introduction (NPI) and Transfer Product Introduction (TPI) initiatives to streamline operations and enhance team performance. Provide coaching and complete onboarding for new employees, ensuring they are integrated effectively into the team. Manage repair parts inventory, coordinating with internal teams to ensure necessary parts and tools are available and timely replenished. The skills you bring Associate’s degree in a technical field or Bachelor’s degree in Engineering (preferred) with 3-5 years of electronics manufacturing experience, including 1-2 years in supervisory roles. Proven leadership and team management skills, with experience leading teams and supervising technical personnel in repair or troubleshooting roles. Strong technical knowledge in electronics, including the ability to troubleshoot to component level and read drawings and schematics. Excellent problem-solving and communication skills, both written and verbal, to effectively handle complex technical issues. Proficiency in using repair tools, diagnostic equipment, and repair management software, along with knowledge of SW tools like Microsoft Excel and Word. Self-motivated and committed to delivering high-quality work with strong organizational skills and attention to detail. Adaptability and flexibility to thrive in a fast-paced environment, with the ability to work extended or flexible hours when required. Job Details Primary country and city: United States (US) – Lewisville (TX) Job title: Line Manager Supply Compensation and Benefits Salary range for this position depends on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience. Short‑Term Variable Compensation Plan: Your pay also includes an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro‑ration rules apply. Health: Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees receive company credits equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents. Financial Security: Ericsson US 401(k) Plan offers an automatic 3% company contribution and matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you receive Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees also receive company credits equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, short-term and long-term disability coverage. Employees may participate in Ericsson’s Stock Purchase Plan. Time Off: New employees receive a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Paid time off is pro-rated based on the employee’s start date. Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits: Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs. Equal Opportunity Employer Ericsson is proud to be an Equal Opportunity employer. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. #J-18808-Ljbffr