Front Desk Attendant

Front Desk Attendant

The Front Desk Attendant is responsible for managing guest check-ins and check-outs, reservations, payments, and guest inquiries while maintaining the high service standards associated with the IHG brand.

Key Responsibilities

• Greet guests warmly and provide professional, courteous service.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Verify reservations, identification, room assignments, and payment details.
• Process cash and credit/debit card transactions accurately.
• Maintain accurate guest records and reservation information.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Resolve guest issues promptly and escalate concerns to management when necessary.
• Coordinate with housekeeping and maintenance regarding room status, guest requests, and maintenance needs.
• Promote IHG One Rewards membership and available upgrade opportunities.
• Answer telephone calls and assist guests with hotel information and reservation inquiries.
• Maintain a clean, organized, and professional front desk and lobby area.
• Complete required shift reports, documentation, and front desk duties.
• Follow hotel policies, procedures, safety requirements, and IHG brand standards.
• Work cooperatively with other departments to ensure a positive overall guest experience.

Qualifications

• Previous customer service, hospitality, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Friendly, professional, and guest-focused attitude.
• Basic computer skills with the ability to learn hotel reservation and property-management systems.
• Ability to accurately handle cash and electronic payment transactions.
• Strong organizational skills and attention to detail.
• Ability to remain calm, professional, and solution-focused when addressing guest concerns.
• Ability to work independently as well as part of a team.
• High school diploma or equivalent preferred.

Schedule Requirements

Candidates must be available to work flexible shifts based on business needs, including:

• Day shifts
• Evening shifts
• Weekends
• Holidays

Our Service Commitment

At Holiday Inn Express & Suites, we are committed to providing a welcoming, efficient, and enjoyable stay for every guest.

Our team members are expected to demonstrate professionalism, teamwork, reliability, and a guest-first mindset while creating the welcoming experience our guests expect.