Accounts Receivable Specialist

Accounts Receivable Specialist Location: 3100 Shore Drive Virginia Beach, VA 23451 Reports to: Accounts Receivable Supervisor FLSA: Non-Exempt, Hourly Schedule: Full-time: Monday - Friday 8:00am - 4:30pm; May require weekends/overtime to meet deadlines Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being. Our mission? Enriching lives through the power of purpose, belonging, and wellness. We live our values every day: Respect for every person Passion for what we do Professionalism in all we do The Finance Team is an essential partner in supporting the residents, team members, and mission of our organization. We foster a collaborative and service-oriented environment where accuracy, integrity, and teamwork are valued. Our team is dedicated to responsible financial stewardship that helps create a thriving community for those we serve. The Accounts Receivable Specialist performs a variety of accounting duties involved in the preparation and processing of resident statements and accounts receivable. Ensures that resident monthly statements are processed accurately and timely. Maintains an accurate accounting of resident payments. Provides exceptional customer service to residents and external customers. Assists residents with account questions and concerns. Makes sound judgment calls and appropriately routes customer inquiries, when necessary. Always model our core values of respect, passion, and professionalism, and be willing to assist, or use his/her authority in holding others accountable for doing the same. What You'll Do In This Role Responds promptly and professionally to inquiries and complaints, ensuring timely resolution and a resident-first approach. Discusses, answers, and resolves resident questions related to monthly service fees, meal plans, absence credits, additional charges, and other billing items. Maintains an accurate and up-to-date resident census by verifying all admissions, discharges, transfers, and leaves of absence in the Electronic Medical Records (EMR) system. Resolves census discrepancies and ensures that all billing reflects accurate residency status and service levels. Enters new resident data into the EMR system, including recurring charges, housekeeping and meal credits, and payer sequencing for insurance billing. Processes resident service changes and updates such as credit requests, service cancellations, address changes, contact information, and insurance updates, as requested by residents or department managers. Sets up new and existing residents on ACH payments; prepares and submits monthly ACH files to the bank for processing. Performs collection activities for delinquent private pay accounts, including sending statements, making follow-up calls, and conducting estate research as needed to resolve outstanding balances. Processes account refunds accurately and timely, ensuring compliance with internal procedures. Maintains accounts receivable benchmarks and key performance indicators (KPIs), keeping non-current receivables at or below prescribed targets. Completes month-end close procedures to ensure timely generation and distribution of resident billing statements, meeting the goal of delivery by the 5th business day of each month. Prepares and distributes both electronic and paperless billing statements; prints and delivers monthly statements to residents when applicable. Works directly with Electronic Medical Records Specialists to identify and correct billing or system-related issues. Maintains non-current receivables at or below prescribed targets Performs month-end close procedures as scheduled, to issue residents statements by the 5th business day of each month. All other duties as assigned. Core Competencies Consistently produce accurate, thorough, and reliable work while maintaining attention to detail. Evaluate information, identify concerns, determine appropriate solutions, and exercise sound judgment. Communicate clearly, professionally, and respectfully while providing responsive, courteous, and solution-focused service to residents, families, team members, and other stakeholders Effectively organize and prioritize work, manage competing responsibilities, meet deadlines, and follow through on commitments. Work effectively across departments, share information appropriately, and contribute to a positive and productive team environment. Appropriately handle sensitive financial, resident, and organizational information while maintaining confidentiality and professionalism. Learn and effectively use required technology and systems while adapting to changing priorities, processes, and organizational needs and remaining open to feedback and continued development. The Experience You'll Bring Required A minimum of 2 years accounts receivable experience A minimum of 2 years of demonstrated customer service experience Demonstrate proficiency in Microsoft Office and Google Suite, with the ability to create spreadsheets (in both Excel and Sheets) by effectively manipulating data and presenting it in an understandable and useful format Ability to handle multiple tasks simultaneously and react quickly under stringent time frames to meet fixed deadlines Willingness to receive annual flu vaccine during flu season (Oct-May) Preferred Associate's Degree in Business or Healthcare-related field Previous experience in healthcare billing within a long-term care or Life Plan Community environment. PointClickCare experience. Prior experience creating presentation materials and delivering presentations to diverse audiences (Board, Residents, etc.) Compensation & Benefits Compensation Range: $20.61 - $24.21 per hour (based on relevant experience) Full-Time Employee (and eligible Part-Time Employee) Benefits & Perks Include: Medical, Dental, Vision Insurance (Available Day One!) Life & Disability Insurance (Short- and Long-Term) Retirement Plan with Employer Match Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays) Tuition Assistance + Scholarships for You & Your Family Employee Assistance Program (EAP) Legal/Identity Theft Protection Plans Team Member Discounts Career Growth & Leadership Development Opportunities At-Will Employment Statement Employment with our organization is "at-will," meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law. Equal Employment Opportunity Statement We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws. Qualifications Education Preferred Associate of Science or better in Accounting. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Westminster-Canterbury on Chesapeake Bay