Service Operations Program Manager

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities with outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy JCI Employee discount programs (The Loop by Perk Spot) What you will do This Program Manager role will collaborate with NxGen and HVAC team members to support the strategic design for our HVAC service function within BSNA. This role will be an expert in the NxGen technology and tool functionality. This role will support tool design, implementation and roll out of our strategies and technologies and will work with our Operations team to build cohesive processes. Supporting and driving change management across the organization will also be critical aspect of this role. Requires knowledge of program management techniques and use of strategic thinking with an ability to apply a balanced understanding of our business elements. Effective communication with varying levels within the organization is key to the success of this role. How you will do it Possesses a functional understanding of HVAC field service tools, software and engaged in the development of processes. Participates in the voice of customer and to ensure knowledge management roadmap includes offerings that bring the greatest value to external customers, internal customers and JCI shareholders. In collaboration with the business, develops training for field processes, drives deployment in the field and provides support and guidance to keep them functional and successful. Become proficient in a variety of available training tools and utilize as appropriate to develop and deliver training to Field Service personnel. Collaborate with and support other Operations Program Managers as a member of the team supporting HVAC Field Service software platform. Assist with the development and delivery of communication plans to the HVAC Field Service organization related to new business initiatives, tools, and software features and releases. Participate in application functional design process and team reviews. Communicate with peers and all levels of management as needed to gather and document functional requirements; interact with technical business analysts to facilitate application technical design and development in alignment with functional requirements. Assist with the development of test plans, execution of user acceptance testing when needed, and review of test results as documented by testing team. Serve as a liaison to the Paramount application development team to ensure that all current HVAC application features are presented to that team and functionality is fully understood for incorporation into that future JCI global Service platform. What we look for BA/BS degree or equivalent experience in Business, Engineering, Operations, or a related field. Minimum of 5 years of experience in one or more of the following functions: field operations, service delivery, dispatch, program management or project management. Think strategically and remain focused on the mission, ignoring non value-added distractions Listen and capture core business requirements associated to program initiatives Translate, document, and communicate business requirements and experience with technical writing and training documentation creation. Analyze and document end user business processes into formal documentation and training packages using clear, concise language and a variety of tools Deliver end user training both in person and via the use of virtual technology Work both independently and collaboratively in a dynamic business environment Recognize and respond to expectations in a timely manner and with a sense of urgency required Must have a demonstrated customer service orientation with excellent written and oral communication skills Must demonstrate the ability to plan and execute projects with a high degree of effectiveness in team leadership, demonstrated through experience Experience communicating business initiatives in a clear and concise manner to multiple types of audiences and channels. Experience executing program initiatives which align with business goals and budget. Experience in identifying and assessing moderately complex issues and recommending and implementing strategies to resolve problems. Experience in effectively supporting change within a team, function or area. HIRING SALARY RANGE: $105,000-168,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at #LI-AA2 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.