Remote AR & Patient Collections Specialist - Mental Health

Athra Systems is seeking a focused and self-motivated Remote AR & Patient
Collections Specialist (Mental Health) to join our billing team. In this role, you will
manage both insurance claims and patient accounts from submission to resolution,
ensuring timely payment or accurate final disposition. As a remote team member, you
must possess strong self-management skills and a secure home office environment to
maintain strict confidentiality and HIPAA compliance.
Position Details
Company: Athra Systems
Job Type: Full-Time
Compensation: $21.00 – $23.00 / hour
Hours: 8:00 AM – 5:00 PM (Set schedule)
Location: 100% Remote
Training: Comprehensive training is provided
Benefits and Perks
Comprehensive health insurance coverage
Paid Time Off (PTO)
Paid company holidays
Key Responsibilities
Claim Management: Address up-front and back-end rejections, working each
claim billed until payment is received or deemed uncollectible.
Patient Collections: Manage patient accounts, discuss outstanding balances,
process patient payments, and set up payment plans securely.
Denial Resolution: Resolve rejected claims by filing corrective claims,
submitting claim-level appeals, providing supporting documentation, or
advancing claims to the next level.
Data Verification: Access multiple Electronic Health Record (EHR) systems and
insurance portals to review, enter, and verify patient demographics and eligibility
of benefits.

System Documentation: Update EMR platforms and document all actions
throughout the claim lifecycle by entering detailed notes within Tebra.
Compliance: Maintain strict confidentiality by adhering to HIPAA guidelines,
state regulations, and company policies.
Trend Analysis: Identify claim rejection and denial trends, proactively bringing
them to management's attention.
Collaboration: Maintain periodic contact with management throughout the day
via phone or Zoom to ensure productivity and alignment.
Qualifications & Requirements
Experience: 2 years of AR collections and patient collections.
Communication Skills: Excellent verbal communication and customer service
skills to handle sensitive patient financial conversations with empathy and
professionalism.
Remote Capability: Proven ability to work virtually in a remote capacity while
adhering to a strict, set working schedule.
Home Office: A secure, distraction free, private home office environment
suitable for handling sensitive medical and financial data.
Technical Skills: Familiarity with EHR/EMR systems (experience with Tebra
and AdvancedMD is highly preferred) and navigating multiple insurance portals.
Industry Knowledge: Understanding of mental health billing rules, patient
financial responsibility, insurance verification, and the AR collections lifecycle.