AR Collections Specialist

Description

Job description:

Company Overview

At CGA Holdings our referred in-home caregivers provide a range of services aimed at ensuring the comfort, safety and compassionate care of a family's loved ones. Home care isn’t just tailored for aging seniors seeking care in the comfort of their homes; it’s also a valuable option for those recuperating from surgery, living with special needs, or managing chronic conditions. In-home caregivers can offer both short-term and long-term services, guaranteeing a family's loved one's comfort and well-being in the familiar surroundings of their own home, whether their needs call for support over a few months or several years.

Our administrative team plays a significant role in supporting our clients and caregivers. Being a Compassionate Expert is a team commitment with a dedication to delighting every client and to delivering services at the highest level of excellence possible. This position is critical to the growth goals of CGA and RCHH and our commitment to delighting clients every day.

Position Summary

Reporting to the Revenue Cycle Manager, the AR Collections Specialist owns the follow-up on outstanding client and payer balances for the homecare registry. You'll work to resolve past‑due accounts promptly and accurately, and you'll do it with empathy, because many of the people you speak with are adult children or spouses managing a loved one's care during a stressful time. You're the person who makes billing feel clear and fair rather than confusing or adversarial. You will also be collecting balances from various insurance companies, with whom clients have Long‑term Care policies.

Key Responsibilities

• Manage a portfolio of past‑due accounts, including private‑pay clients, long‑term care insurance companies, and other third‑party payers
• Contact insurance companies, clients, family members, and payers by phone, email, and letter to resolve balances, using a professional and influential approach
• Investigate billing discrepancies and coordinate with scheduling, intake, insurance specialists and billing staff to correct errors quickly
• Set up payment plans and process payments according to company policy
• Follow up on long‑term care insurance claims and reimbursement, including submitting documentation and tracking claims to resolution
• Post payments, adjustments, and write‑offs accurately and reconcile accounts
• Document every collection activity and conversation in the billing system
• Prepare aging reports and flag high‑risk or escalating accounts to the Finance leadership team
• Follow fair debt collection and consumer protection standards (FDCPA, Florida Consumer Collection Practices Act) and company policies, and elevate disputes or legal concerns appropriately
• Protect confidential client and health‑related information in accordance with company policy and applicable privacy requirements
• Support the month‑end close process by providing AR status updates and supporting documentation

Perform other duties and responsibilities as assigned.

Requirements

Qualifications

Education & Experience:

• Associate's or bachelor's degree in accounting, finance, or business preferred2+ years of accounts receivable, collections, or billing experience
• Strong phone and written communication skills, with the ability to stay calm and courteous in difficult conversations
• Working knowledge of AR aging, payment posting, and account reconciliation
• Proficiency with Microsoft Excel and billing or accounting software
• High attention to detail and comfort managing a high‑volume workload
• Experience in home care, home health, or another healthcare or senior services setting preferred
• Familiarity with long‑term care insurance billing
• Working knowledge of collections compliance requirements

Skills & Competencies:

• Creative problem‑solving skills, organized and detail oriented
• Flexible and able to multi‑task, time management skills
• Team player, positive attitude, proactive and consistent follow through
• Empathy with accountability: Firm about what's owed, kind in how you say it
• Ownership: Follows each account through to resolution
• Accuracy: Gets the numbers and the documentation right
• Discretion: Handles sensitive family and financial information with care
• Collaboration: Works well across billing, intake, scheduling, and leadership

Work Environment

• Primarily office‑based (or remote) with extended time on phone and computer. Standard business hours; occasional flexibility around month‑end close. Positivity and a commitment to operational excellence, and a willingness to work cross‑functionally is critical to ensure each client experiences "best in home care services" each day
• This position is designated as an in‑person role.

EEO Statement

CareGivers of America is an Equal Opportunity Employer and Registry. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.