Technical Product Support (TPS) Engineer V - (E5)

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We OfferSalary:$140,000.00 - $192,500.00Location:Chandler,AZ, Portland,OR, Santa Clara,CAYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Simple definition: A TPS V (E5) is a technical project leader and escalation manager who owns product performance, customer satisfaction, and strategic execution across an entire product line or region, not just individual tool issues.TPS V (E5) RequirementsExperience10+ years semiconductor equipment experience.Advanced knowledge of DDP platforms and chamber technologies.Proven track record leading high-impact customer escalations.Experience managing cross-functional projects involving BU, Engineering, Quality, GPS, and customers.Demonstrated leadership without direct authority.Technical SkillsExpert troubleshooting of hardware, software, process, and plasma-related issues.Strong understanding of: RF SystemsGas Delivery SystemsVacuum SystemsThermal SystemsChamber HardwareFeature Files and Software ManagementAdvanced data analysis and problem-solving skills.Proficient in RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis. Leadership ExpectationsOwn regional product strategy and fleet health.Operate as the technical authority for assigned products.Lead task forces and extended chamber down recoveries.Mentor TPS, FSE, and CE resources.Influence BU roadmap through field feedback and customer needs. Primary Roles & Responsibilities1. Escalation ManagementManage/Own L1-L3 customer escalations from identification through closure.Establish containment, root cause, and permanent corrective actions.Drive daily execution and accountability across all stakeholders.Provide executive level communication and recovery plans.Ensure CRMs are actively managed with clear closure criteria.2. Technical Project LeadershipLead strategic initiatives including:NPI supportChamber recovery programsPlatform conversions and retrofitsProduct performance improvement programsCrossMatch implementationReliability improvement projectsIW cost reduction initiatives3. Product OwnershipMaintain ownership of fleet performance.Monitor uptime, MTBF, MTTR, defects, and utilization.Identify systemic issues before they become major customer impacts.Drive standardization and best practices across regions.Establish product roadmaps and support strategies. 4. Customer EngagementServe as primary technical interface for major customer concerns.Build trusted advisor relationships.Present technical findings, recovery plans, and long-term solutions.Support executive customer reviews and working groups.5. Engineering & BU InterfaceDrive engineering engagement for critical issues.Present field issues at working groups.Lead validation of corrective actions.Drive fleet-wide implementation plans.Influence future product designs through field feedback. 6. Knowledge ManagementCreate and maintain: BKMsKnowledge ArticlesTroubleshooting GuidesPM ProceduresKnown Issue Databases (KIB)Ensure lessons learned are shared globally. 7. Safety & ComplianceAct as a safety champion.Drive PSER implementation.Support CEN execution and compliance efforts.Ensure safe work practices and risk mitigation. 8. People DevelopmentMentor TPS and local service teams.Develop technical competency plans.Identify training gaps and drive closure.Build local FSO capability to reduce dependence on TPS intervention. Additional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 25% of the TimeRelocation Eligible:YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.SummaryLocation: Santa Clara,CA; Chandler,AZ; Portland,ORType: Full time