Network Customer Service Support

Network Administrator III
Iridium is an award‑winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. Iridium is seeking a highly motivated and technically skilled Network Administrator III to join our Network Operations team. In this role, you will work alongside a collaborative group of network, firewall, and infrastructure professionals supporting critical enterprise and operational environments. You will help maintain and modernize a complex network and security infrastructure spanning routing, switching, firewalls, remote access, monitoring, and network access control systems.

This position is ideal for someone who enjoys solving challenging technical problems, takes ownership of their work, communicates proactively, and thrives in a fast‑paced operations environment. Successful candidates are curious, adaptable, team‑oriented, and committed to delivering reliable and secure solutions that support the business.

Maintain, deploy, and support enterprise network and security infrastructure including routing, switching, firewalls, VPN connectivity, and network access control systems

Support technologies including Cisco Catalyst and Nexus platforms, FortiGate firewalls, Cisco ASA firewalls, Cisco ISE, SolarWinds, and related enterprise infrastructure platforms

Perform troubleshooting and root cause analysis across LAN, WAN, datacenter, and remote access environments

Monitor network and security system performance, analyze trends, tune configurations, and ensure overall reliability and availability

Collaborate with cross‑functional teams including security, systems, cloud, and application teams to support operational and business initiatives

Participate in network modernization and infrastructure lifecycle projects involving segmentation, remote access, automation, and security enhancements

Research network and security technologies, industry trends, and best practices to support continuous improvement initiatives

Assist in the development and maintenance of technical documentation including network diagrams, implementation plans, standard operating procedures, and operational best practices

Participate in after‑hours maintenance activities and provide 24/7 on‑call support on an as‑needed basis

Bachelor's degree in Computer Science, MIS, Engineering, or related program of study, OR equivalent experience in lieu of degree

5+ years of experience supporting enterprise network and/or security infrastructure

Strong understanding of enterprise networking fundamentals including TCP/IP, routing, switching, VLANs, redundancy, segmentation, and network troubleshooting methodologies

Experience supporting enterprise routing protocols such as OSPF and BGP in production environments

Hands‑on experience with enterprise firewall technologies such as Fortinet, Palo Alto, Cisco ASA, or Check Point

Experience working with remote access technologies, VPN solutions, TACACS+, MFA, and/or network access control systems

Familiarity with enterprise monitoring and troubleshooting platforms such as SolarWinds, Wireshark, or equivalent tools

Comfortable working in a fast‑paced operational environment with shifting priorities and multiple concurrent initiatives

Strong customer service mindset with a focus on reliability, responsiveness, and teamwork

Cisco CCNP, Fortinet NSE/FCP, Palo Alto, or equivalent networking/security certifications

Experience supporting 24/7 operational or mission‑critical environments

Experience working in datacenter, telecommunications, or highly available enterprise environments

Familiarity with Cisco ISE, TACACS+, MFA integrations, and network access control technologies

Experience supporting Fortinet security platforms and/or Secure Access Service Edge (SASE) technologies

Experience supporting cloud‑connected infrastructure and hybrid networking environments

Experience troubleshooting network connectivity issues across both infrastructure and endpoint operating systems including Windows and Linux/UNIX

Strong documentation habits and experience creating operational procedures and implementation plans

Provide 24/7 on‑call assistance as needed to support business operations

Be able to work a hybrid schedule that includes at least 60% of your time (3 days per week) in office

Be able to travel up to 10%

S. citizen

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

Under Iridium's Hybrid Work Policy, employees are expected to work at least three days per week (approximately 60%) in an Iridium office to support collaboration, relationship‑building, and professional growth.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

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