Learning & Development Coordinator

Job Description

Job Description

Overview

Job Summary

The Training Coordinator supports the Learning & Development function by managing the end-to-end logistics of training programs and learning initiatives. This role serves as the operational backbone of the L&D team, thriving in a fast-paced environment and enabling facilitators to focus on content delivery by owning scheduling, learner enrollment, calendar management, LMS administration, and content distribution. The Training Coordinator partners closely with internal stakeholders to ensure seamless training experiences across the organization

Responsibilities

Essential Job Duties and Responsibilities

Training Scheduling & Logistics

• Coordinate the scheduling of instructor-led, virtual, and blended learning sessions in partnership with facilitators and business stakeholders.
• Manage learner enrollment, registration, and waitlists; communicate confirmations, reminders, and cancellations to participants.
• Reserve training rooms, virtual meeting links, and required equipment; ensure all physical and digital environments are set up prior to sessions.
• Track and report on session attendance, no-shows, and completion rates.
  Demonstrate high agility and a solution-oriented mindset when managing last-minute scheduling shifts. technology glitches, or roster changes.

Calendar Management

• Update L&D team training calendar, ensuring accuracy, visibility, and alignment with organizational priorities.
• Proactively identify scheduling conflicts and resolve them in coordination with facilitators and department managers.
• Publish and update training schedules across internal communication channels, including the intranet and LMS.
• Support planning and coordination for learning events, and annual training cycles.

Learning Management System (LMS) Administration

• Serve as a day-to-day administrator of the LMS; build, configure, and maintain course shells, curricula learning paths, and assignments.
• Upload, test, ensuring proper functionality and a positive learner experience.

• Manage user accounts, role assignments, and group configurations within the LMS
  Troubleshoot learner issues related to LMS access, course completion, and content errors; escalate complex issues as needed.

• Conduct regular audits of the LMS to ensure user data, completion records, and training paths are flawless and up to date.

Content Distribution & Materials Management

• Prepare and distribute pre-work, job aids, course materials, and post-training resources to learners prior to and following sessions.
• Maintain an organized digital library of training content, ensuring version control and timely archiving of outdated materials. Enforce strict version control across an organized digital library of training content, ensuring outdated materials are promptly archived and stakeholders always have the absolute latest
• Support facilitators by staging presentation decks, handouts, and participant guides for each session.
• Assist with formatting and light editing of training materials under the direction of instructional designers or faciliatators.

Stakeholder Support & Communication

• Act as a point of contact for training inquiries from employees, managers, and facilitators.
• Communicate clearly and professionally with learners and stakeholders regarding program logistics. changes, and requirements.
• Collect and compile post-training feedback surveys; summarize results and share with facilitators and the L&D team.

Qualifications

Education and/or Experience

• Associate's or Bachelor's degree in Human Resources, or equivalent work experience.
• 2+ years of experience in an administrative, coordinator, or operations support role; experience in a training, HR, or L&D environment strongly preferred.
• Demonstrated experience working within a Learning Management System
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams); experience scheduling across enterprise calendaring systems and virtual classroom production platforms.
• Excellent written and verbal communication skills; ability to correspond professionally with employees at all
• High attention to detail and commitment to data accuracy.
• Proven ability to remain calm under pressure, adapt quickly to changing priorities, and proactively solve logistical roadblocks.

Other Requirements

• Must maintain professional appearance.
• Ability to be at work on a regular and consistent basis.

Physical and Mental Demands

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

Standard office working environment that may be busy and noisy at times.

#IND456