Technical Services Specialist

Technical Services Specialist

Location: Houston, TX 77067

Reports to: Technical Services Manager

Essential Responsibilities

• Provide timely and accurate responses to technical inquiries from all levels of the sales structure (sales team, distributors, dealers, builders/contractors, and owners).
• Responsible for collecting and organizing inquiries to generate a data driven feedback loop to expand and improve the technical publications.
• Support the continuous maintenance and expansion of the company's technical publications.
• Support Sales and Installation Specialist in customer training and onboarding.
• Work closely with Installation Specialists and Sales to ensure customer requirements are clear, actionable, and satisfied.
• Maintain a working knowledge of all relevant building codes and regulatory changes (IBC/IRC, FBC, CBC, CCMC, etc.) and how they impact product compliance.
• Stay abreast of industry trends and how changing preferences impact technical publications and regulatory compliance.
• Assist with evaluation of regulatory landscape, market dynamics, and customer and consumer preferences to develop technical requirements of new market strategies.
• Support the continuous maintenance and expansion of the companies regulatory and code compliance.

Qualifications & Skills

• 5-years professional experience in the building materials industry, with a preference for building envelope.
• Excellent written and verbal communication skills tailored to the audience.
• Proficient in Microsoft Office suite.
• Strong capacity to understand, digest, and summarize regulatory codes, technical literature, and construction procedures.
• Preferred but not required qualifications & skills:
  1. Spanish-English bi-lingual
  2. Proficient in AutoCAD LT
• Willing to travel up to 20%