RCM Manager, Cash Application

Overview

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.

We're seeking a ** RCM Manager, Cash Application ** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. This is a remote role, and we offer weekly pay of $ 85,000-90,000 annually.

Our Benefits:

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible options to support a balanced life

Responsibilities

What You'll Do:

• Directs growing team of RCM Representatives specialized in cash application

• Supervising assigned personnel, mentoring, and coaching to achieve highest level of competency of staff

• Providing constructive feedback, corrective action plans, reviews, and professional development, when appropriate

• Conducting staff meetings at regular intervals for informative and educational purposes

• Incorporate company or departmental changes effectively and timely

• Ensure departmental goals are met by providing daily guidance to staff to ensure work is done efficiently and timely

• Identify deficiencies and work to improve them through collaboration within the team and with other departments

• Manage day to day issues and problems, escalating in a timely manner as necessary

• Monitor and work to increase electronic percentage of payments and remits (i.e. 835 & EFT).

• Ensure unapplied payments are applied within department established timelines.

• Direct team(s) to ensure Month-end close responsibilities are met within company established timelines.

• Communicate with payors in accordance with payor requirements and agency policy

• Analyze daily reports and worklists.

• Communicate with contracted payers for resolution of issues

• Communicate and partner with RCM leaders and other divisions to drive improvements and reduce revenue risks and cash delays

• Create SOP documentation and process maps, updating with any process changes

• Develop reporting tools to track key performance indicators to monitor and manage overall performance. Present KPIs to leadership team regularly.

• Set department goals, measuring performance at regular intervals to track, monitor, and coach to ensure standards are met and maintained.

• Help drive Revenue Cycle Management projects to create efficiencies and streamline processes.

• Actively contribute to and/or lead company-wide Revenue Cycle Management related activates and visioning.

• Support the planning of strategic direction and future state of the organization as it relates to revenue cycle management operations.

• Performs other related duties as assigned.

Qualifications

What You'll Bring:

• Analytic and persistent; able to get to the root of problems. Self-motivated; reliable; strong attention to details; maintains confidentiality; complies with all policies and procedures.

• Demonstrates maturity and the ability to function as a team member; good communication skills.

• Able to supervise staff and coach them to improve functioning and overall agency services. Organized, assertive, mature, approachable and open-minded. Willing to take initiative. Identifies and progresses toward meeting personal and professional goals.

Education and Experience:

• Bachelor's degree and/or 5+ years of revenue cycle experience or general accounting experience

• Understanding of accounting concepts and procedures

• Prior healthcare revenue cycle management/cash application experience is required and knowledge of Home Care service technology, Long Term Care Insurance, Medicaid and Medicare is preferred.

• Advanced computer skills, including the use of Microsoft Office applications (e.g. Word, Excel). Ability to generate and utilize Microsoft Excel advanced formulas, pivot tables, power queries and advanced charting required.

Management Authority:

• Makes staff decisions - hiring, firing

• Conducts performance reviews

• Trains other associates

• Directs work of other associates

• Direct workflows for entire team

Physical Requirements:

• Sedentary - ability to remain in a stationary position for extended periods of time.

• Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $85,000.00 - USD $90,000.00 /Yr.