Overnight Auditor & Guest Experience Lead

Scope of Position The Night Auditor is responsible for overseeing night operations and accounting functions to ensure accurate financial reporting, compliance with hotel policies and standards, and the safety and satisfaction of all guests and employees. This position safeguards hotel assets while balancing all income and expenses for each 24-hour period. The Night Auditor may also recommend and implement procedural or safety improvements as needed. Position wage ranges: $16.00 - $16.45 an hour Essential Responsibilities Balance all daily transactions and verify accuracy of all financial reports and audit postings. Monitor night operations to ensure adherence to hotel policies, security standards, and guest service excellence. Reconcile cash drawers, credit card transactions, and department reports for the accounting team. Address and resolve guest inquiries, concerns, and late-night issues promptly and professionally. Prepare and distribute daily management and accounting reports. Assist with front desk operations, including check-in/check-out procedures and reservation management. Ensure all safety and emergency procedures are followed during the overnight shift. Education & Experience High school diploma or GED required; college coursework or degree preferred. Minimum of one year of guest service experience in a hospitality or customer service environment. Prior experience in accounting or audit-related roles preferred. Proficiency in Microsoft Office (Outlook, Word, Excel) and hotel management systems. Alcohol awareness certification required. Physical Requirements Ability to stand and remain active for extended periods. Light physical work: occasionally lift up to 20 lbs and frequently lift or move up to 10 lbs. Availability to work overnight shifts, weekends, and holidays as required. Core Competencies Ability to work independently with minimal supervision during overnight hours. Strong communication skills—clear, professional, and customer-focused in both verbal and written forms. Sound judgment and quick decision-making under pressure. Effective problem-solving skills, particularly in guest service situations. Composure and professionalism in high-stress or emergency situations. Ability to process and analyze financial data with attention to accuracy and detail. Strong interpersonal skills with a focus on teamwork, listening, and understanding guest needs. Capacity to multitask in a fast-paced environment while maintaining accuracy and efficiency. #J-18808-Ljbffr Hirebridge