Head of Luxury Housekeeping & Guest Experience

Omni Tucson National Resort, 2727 W Club Dr, Tucson, Arizona, United States of America Job Description Omni Tucson National Resort & Spa The Omni Tucson National Resort & Spa, our four-diamond luxury property, has it all -- from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship golf courses, including six signature dining outlets, our beautiful Mokara Spa, and 130 premier guest rooms. The Omni Tucson National Resort & Spa's associates enjoy an exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. If you are a friendly, motivated person with a passion to serve others, we invite you to bring your talent to join the team at the Omni Tucson National Resort & Spa. Overview Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the housekeeping and laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As our heart of the house, the housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place and supports a positive work environment for all associates. Responsibilities Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines. Resolve difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken. Ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies and record all data pertaining to the Housekeeping department. Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintenance CARE program throughout the hotel. Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness. Effectively coach and counsel associates and managers as needed and complete performance evaluations. Maintains open and clear communication with all departments and guests to ensure consistent service. Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. Close coordination and communication with other internal departments. Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels. Oversees staff scheduling, OnTrack/Dayforce, and payroll cost controls. Maintains Housekeeping turnover to an acceptable level. Directly control the issuance and retrieval of associate uniforms. Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded. Directly control the key control program for all Housekeeping associates. Monitor all guest requests to ensure they are met within the prescribed time limits. Inspect and tour all public areas several times daily. Inspect all VIP rooms daily. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage. Develop master cleaning schedules and administer accordingly. Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption. To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line. Champions the "All In" Omni culture. Qualifications Minimum 5 years Housekeeping supervisory experience in hospitality is required. Previous experience in luxury hotel environment required. 2 years minimum of Director of Housekeeping leadership experience required. Must have the ability to lead, motivate and develop others. Ability to communicate (verbal and written) in English. Ability and willingness to stand for an entire shift. Ability and willingness bend, stretch, reach, and push moderate to heavy weight. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io. Omni Tucson National Resort, 2727 W Club Dr, Tucson, Arizona, United States of America #J-18808-Ljbffr Omni Hotels & Resorts