Upscale Reservations Specialist — Guest Experience

Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes Recommended service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals. Summary: The Reservations Specialist serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner. Responsibilities: Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel and FORBES standards Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up Accommodating in-house guest requests, ensuring a high level of guest satisfaction Maintaining accurate logs of special requests and ensuring that requests are blocked in front office systems Answering and directing in-bound calls to the hotel and frequently using email, coordinating and responding to mailed correspondence Understanding the selling strategy for the hotel by knowing the status of room inventory and following it Processing rooming lists accurately as well as all changes and cancellations for group reservations Preparing group guest lists prior to arrival Controlling and blocking rooms as well as pre-blocks for special groups Ensuring that all reservations transferred to front office systems are accurate Aggressively selling hotel rooms to maximize transient room revenue using up‑selling and yield management techniques per company policy Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests Qualifications: Minimum of two (2) years' experience in a customer service role required Previous experience working in an upscale hotel preferred but not required Excellent telephone etiquette and verbal and written communication skills required Knowledge of Microsoft Office products such as Word, Excel, and Outlook required EEOC Statement Hacienda Del Sol Resort is committed to equal opportunity in employment and to creating a welcoming and diverse environment for all employees. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or veteran status, genetic information or any other characteristic protected by law. #J-18808-Ljbffr Hacienda Del Sol