Community Manager Floater - TN

SCOPE:

A " Community Manager Floater " in property management is a versatile role responsible for overseeing the day-to-day operations of multiple residential properties within a portfolio, filling in where needed across different communities by managing tenant relations, handling maintenance requests, enforcing lease agreements, marketing vacancies, and ensuring overall resident satisfaction, while also being flexible to rotate between different sites as required by staffing needs.


KEY RESPONSIBILITIES:

• Maintenance Coordination:
  • Receive and prioritize maintenance requests, coordinate with vendors, monitor repairs, and ensure timely completion of work orders.
• Compliance Management:
  • Enforce lease agreements, ensure adherence to local regulations, and handle violation notices when necessary.
• Community Building:
  • Organize resident events and initiatives to foster a positive community atmosphere.
• Financial Management:
  • Monitor property budgets, track expenses, and collect rent payments.
• Administrative Tasks:
  • Maintain accurate resident records, prepare reports, and handle routine paperwork.
• Safety Compliance:
  • Adhere to all safety regulations and procedures while performing maintenance tasks.
• Other responsibilities deemed necessary by supervisor.

REQUIRED SKILLS & QUALIFICATIONS:

• Strong Communication Skills:
  • Excellent verbal and written communication to effectively interact with residents, vendors, and management.
• Customer Service Focus:
  • Proven ability to provide exceptional customer service and resolve resident issues efficiently.
• Organizational Skills:
  • Capability to manage multiple priorities and tasks across different properties simultaneously.
• Problem-Solving Skills:
  • Ability to analyze situations, identify solutions, and make informed decisions.
• Basic Property Management Knowledge:
  • Understanding lease agreements, maintenance procedures, and local regulations.
• Technology Proficiency:
  • Familiarity with property management software, online portals, and communication tools.
• Flexibility and Adaptability:
  • Willingness to work across multiple properties and adjust to changing priorities based on staffing needs.

Note: Specific responsibilities may vary depending on the size and type of properties within the portfolio, as well as the property management company's policies and procedures.

• High School diploma Equivalent is required, Associates degree preferred
• Bilingual preferred
• Additional duties and responsibilities may be assigned as needed to support business and operational needs.

FLSA CLASS: Exempt

REPORTS TO: Regional Manager

SUPERVISORY RESPONSIBILITIES:

Directly supervises Maintenance Technicians; directly supervises Assistant Community Managers in certain communities.

JOB CATEGORY: Park Admin Floater

POSITION CODE: COMMNGRFL

POSITION CLASS: Administrative - Floater

PHYSICAL REQUIREMENTS:

Occasional exposure to wet/and or humid conditions; the employee will occasionally lift packages up to 20 lbs.; frequently required to walk; frequent exposure to outside weather conditions.

COMPETENCIES:

• Treats everyone with respect, compassion and kindness Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other's ideas. Acts with empathy and focus, while able to resolve problems.
• Demonstrate integrity, transparency and doing things the right way Makes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins.
• Collaboration and teamwork Involve key stakeholders in decision making. This includes developing and maintaining positive work relationships. . Enhances the level of mutual cooperation. Actively participates in team-oriented objectives and activities. Focus on team success, over individual.
• Solves problems and is transparent about outcomes Champions new initiatives beyond the scope of the department. Seeks to improve in all aspects of work performance. Creates an environment of continuous improvement and innovation. Encourages people to maintain high standards of quality and thoroughness.
• Serves our employees and residents to improve their lives this includes maintaining the properties that creates curb appeal, a welcoming community environment, supports individual and family activities, creates a sense of neighborhood. At work, continually challenges self to grow and develop to be the best you can be at work.
• Developing Fellowship The ability to influence others through insight, logic and communication in a positive way to attain results. Inspires and motivates others to achieve goals, complete tasks and deliver discretionary effort. Is a consistent role model of Lakeshore values, leadership competencies, and a commitment to continuous improvement.
• Implementing the Vision The ability to articulate the vision and get others to take responsibility through training, setting clear and transparent expectations, managing performance, providing early, often, and actionable feedback. Provides appropriate tools and resources for employees to implement vision and tactics. Delegates effectively.
• Following Through The ability to create plans, check-in periodically to ensure progress is being made, and assist as appropriate to remove barriers, helps others learn from mistakes and ensure tasks are completed. Also includes, asking tough questions, facing disagreements, and managing conflict constructively. Holds self and others accountable to agree upon expectations.
• Achieving Results Sets challenging goals, stays focused on results, and builds a culture where employees want to provide maximum contribution. Demonstrate leadership by challenging status quo, taking a stand, have healthy, respectful debate to improve processes and outcome.
• Team playing Builds credible and trustworthy working relationships with boss, peers and subordinates. Develop followers to use their strengths and help them achieve their professional goals. Viewed as an effective team member and has ability to influence senior leaders.

COMPENSATION: $47,000 - $52,000/Year (Based on Experience) plus variable compensation.

LOCATION: Various locations in the Tampa Region - Tampa, FL. This position will require traveling to these communities in Tampa with mileage reimbursement.

Lakeshore Management is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. We encourage applicants to confidentially self-identify when applying. Employment with Lakeshore Management is contingent upon the successful completion of a pre-employment background screening, including a drug test, as permitted by applicable law. We are a smoke-free and drug-free workplace, committed to the safety and health of all employees. Recruiters and agencies: Submissions are not accepted without a signed agreement in place. Only candidates whose qualifications closely align with the requirements of the role will be contacted. This is a Safety sensitivity role.

Job ID: 40975/TN

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