SRE Operations Lead - AWS, GitLab & AIOps

Full-time

SFE

Charlotte, NC

Job Title : SRE Operations Lead - AWS, GitLab & AIOps

Location: Charlotte, NC (Onsite from first day)

Job Type : Fulltime permeant

Job Summary

Must Have Technical/Functional Skills

SRE / Application Reliability Engineering (ARE) and 24x7 production operations

Major Incident Management (P1/P2), ServiceNow, and Incident / Problem / Change Management

SLI, SLO, SLA governance; MTTR reduction; service reliability KPIs

AWS: CloudWatch, Route 53, S3, CloudFront, Lambda, ECR, and Bedrock

Observability: Dynatrace, Grafana, Splunk, and CloudWatch

Control-M and enterprise batch operations

GitLab CI/CD, REST APIs, Personal Access Tokens, security scanning, and DevSecOps

Python GitLab library and API-based automation

Automation, AIOps, event correlation, self-healing, and stakeholder management

Roles & Responsibilities

Lead 24x7 SRE operations and coordinate P1/P2 major incident response through service restoration and follow-up.

Own reliability measures including SLIs, SLOs, SLAs, MTTR improvement, and service reliability KPIs.

Drive end-to-end observability using Dynatrace, Grafana, CloudWatch, and Splunk.

Lead automation, AIOps, self-healing, event correlation, and AI-driven operations initiatives.

Oversee AWS platform operations, batch processing, and Control-M environments.

Integrate Claude AI on AWS Bedrock with GitLab using APIs, PATs, and custom workflows.

Develop AI-driven analysis of GitLab project data, vulnerabilities, pipelines, and security findings.

Design GitLab API automation, custom workflows, DevSecOps controls, and CI/CD pipeline improvements.

Build and maintain Python-based GitLab integrations and REST API solutions.

Support vulnerability remediation and onboarding/configuration of security scanning tools.

Manage AWS Lambda, ECR, and Bedrock for deployment and automation; optimize Lambda configuration, concurrency, and scaling.

Design and support resilient multi-region AWS architectures and containerized deployments using Docker and Amazon ECR.

Generic Managerial Skills

Lead geographically distributed operations teams and coordinate effectively during critical incidents.

Communicate reliability risks, service performance, and remediation plans to technical and business stakeholders.

Drive governance, prioritization, continuous improvement, and cross-team collaboration.

Mentor engineers and promote automation-first, blameless, and reliability-focused ways of working.

Apply

Vacancy posted 2 days ago

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