Enterprise Observability Manager

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.Job Description:At Regions, the Software Engineer Manager oversees application development for a department or group within the company.Primary ResponsibilitiesManages all aspects of system design, development, deployment, acquisition, and ongoing maintenance for all application systems within areas of responsibilityDevelops technology solutions that increase the efficiency of internal business functions, resolves business problems, and supports the pursuit of business opportunities for areas of responsibilityCreates and refines operational processes and systems to ensure effective regulatory and audit complianceApplies an interdisciplinary, collaborative approach to plan, design, develop, and verify basic lifecycle balanced system of systems and system solutionsEvaluates customer and operational needs to define system performance requirements, integrates technical parameters, and assures compatibility of all interfacesSupports the planning, organization, implementation, and monitoring of requirements through management processesPartners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetiteEnsures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or servicesThis position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. This position is incentive eligible.RequirementsBachelor's degree in a related fieldSix (6) years of relevant experienceExperience as a team leaderPreferencesExperience in a Technology role in banking or a financial services industrySkills and CompetenciesAbility to manage multiple projectsExcellent written and verbal communication skillsStrong analytical, problem solving, and conceptual skillsStrong organizational skillsUnderstanding of and ability to interpret applicable rules, regulations, and industry guidanceAdditional Preferences:· 7+ years of experience leading and developing high-performing engineering, observability, platform, SRE, or IT operations teams within a large enterprise environment. Design and implement enterprise observability solutions across applications, infrastructure, cloud platforms, APIs, and business-critical services.· Establish end-to-end visibility into customer journeys and business processes, aligning technology performance with customer experience and business outcomes.· Define and manage service health frameworks, including SLIs, SLOs, reliability metrics, and service dependency mapping.· Lead AIOps and operational intelligence initiatives, including predictive monitoring, anomaly detection, event correlation, and automated remediation capabilities.· Develop executive dashboards and analytics that provide insights into service health, availability, customer impact, operational risk, and business performance.· Partner with Engineering, SRE, Infrastructure, Security, Product, and Business teams to improve reliability, resiliency, and operational excellence.· Support major incident response, root cause analysis, and continuous improvement efforts through observability and operational analytics.· Experience with enterprise observability platforms such as Dynatrace, Splunk, Elastic, OpenTelemetry, and cloud technologies including Azure, AWS, and Kubernetes.· Experience building enterprise observability programs, business service monitoring capabilities, and AIOps-driven operational intelligence solutions.This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL, Atlanta, GA, Charlotte, NC, with a strong preference for Atlanta.Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.Position TypeFull timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:$136,895.22 USDMedian:$180,232.50 USDIncentive Pay Plans:This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.Benefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.Location DetailsAtlanta MidtownLocation:Atlanta, GeorgiaEqual Opportunity Employer/including Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.SummaryLocation: Atlanta, GA - Regions Plaza Office; Charlotte, NC - Charlotte Uptown BranchType: Full time