HVAC Service Dispatcher

Way Mechanical is seeking to hire a Service Dispatcher! Way Mechanical is one of the nation’s largest and most experienced mechanical contractors. We specialize in commercial air conditioning, plumbing, piping, and the maintenance of these systems. Way Mechanical is at the forefront of design-build/design-assist, pre-construction, commissioning, building information modeling, and quality control. We want to speak with you if you are an organized team player!Scope:As a dispatcher, you would support planning, scheduling, and job set-up. This includes responding to client support requests, assigning technicians to specific work orders, and providing administrative assistance to the service management teams and their technicians in support of customer requirements. Once you are part of the team, gaining knowledge of our processes will allow you to better support our operations in the field and additional functions in Service Support. The more efficient our Service Team is, the more service calls our company can accept.Responsibilities- Including but not limited to:Receiving/processing incoming service requestsEvaluate customer calls and work with Branch Service Managers for Technician assignmentLearn the business and how to prioritize the most urgent customer callsEnsure a high-quality customer experience by relaying detailed and accurate information to our operations team and our customersRecord and report the service callsMultitask in a fast-paced environment and be able to perform as a team member of the departmentSupporting the team with what they need to be successfulSchedule appointment times for field service employeesCommunicate with customers in order to acquire feedback on the quality of serviceRun Reports for ManagementProcess work orders for billingSupporting the team with what they need to be successfulPeriodic Telephonic On-call responsibilities will be requiredQualifications:High School Diploma or equivalent1-2 years of administrative experienceStrong organizational skillsExcellent written and verbal communicationKnowledge of office management systems and proceduresBenefits:Weekly PayMedical, Dental, Vision, Life Insurance401kProfit Sharing ProgramFree lunch on Fridays!Paid Vacation7 Days of Paid HolidaysReferral BonusesYears of Service Appreciation Program #J-18808-Ljbffr