Senior Vice President, Client Processing Manager

Senior Vice President, Client Processing Manager

Location: Lake Mary, FL.

Job Overview

At BNY, we harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Responsibilities

• Manages a medium to large-sized team or multiple small Client Processing teams.
• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
• Manages Client Processing activities through other managers or a large team of senior professionals.
• Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
• Identifies and implements process improvements to enhance the experience for all stakeholders.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Provides input into departmental budgets and planning.
• May develop business plans for team/group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of team objectives.

Qualifications

• Bachelor's degree or equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• 7-10 years of total work experience preferred, with at least 1-3 years in management. Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

EEO Statement

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.