Procedure Writer

Procedure Writer Role Overview This role is focused on improving and modernizing existing procedural documentation for a contact center team. The main objective is to enhance the quality, consistency, and AI-readiness of current documents. This position involves reviewing, cleaning up, and restructuring content to ensure it is clear, concise, and compliant with audit and certification standards. This is not a net-new content creation role but rather a process improvement and optimization opportunity. Key Responsibilities Review and clean up existing procedures, focusing on clarity, consistency, and removing outdated content. Restructure oversized documentation by breaking out content into distinct sections for required steps and best practices. Ensure procedures are prepared for AI-driven workflows and tools. Support audit readiness and compliance by ensuring documentation meets association and certification requirements. Collaborate with the procedure and quality teams to improve documentation governance. Perform system testing to validate procedures. Recommend solutions to procedure-related process and workflow issues. Required Qualifications A high school diploma or GED. Three years of experience developing organizational procedures. Strong organizational skills with the ability to distinguish between required steps and supplemental information. A solid understanding of documentation and process management. Demonstrated ability to plan, organize, and prioritize multiple tasks. Strong written and verbal communication skills. Proficiency with Microsoft Office suite (Word, Excel) and web browsers. Preferred Qualifications A Bachelor’s degree in a related field or a certificate in Business Writing, Technical Writing, or Journalism. Experience in the healthcare industry. Previous operations experience. Familiarity with procedure or document management systems. Exposure to creating AI-ready documentation or modernizing workflows. Everforth Apex Overview Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Benefits Overview Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Equal Opportunity Statement Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. ADA Accommodation If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. Transparency Statement UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. #J-18808-Ljbffr