Vice President, Client Services

Salary range is:$217,236.65 - $275,000.00This position is long-term incentive and bonus and/or commission eligible.CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at .The RoleAt CCC, Client Success is a commercial growth function. 27 of the top 30 insurance carriers run on CCC. Our Client Success team is accountable for ensuring customers getting full value from what they bought and the relationship growing from there.We’re looking for a VP / Sr. Director, Client Services to lead a large transformation at the center of how clients realize value from CCC. This role leads Deployment, Training, and Customer Analytics — redesigning the operating model to be more centralized, scalable, responsive, and commercial over time. The leader in this role will simplify how work gets done, use AI and automation to reduce manual effort, and build a model that not only supports Client Success better, but also creates new opportunities to monetize Client Services.Key Responsibilities:Lead the Client Services organization across Deployment, Training, and Customer AnalyticsRedesign the operating model to centralize work, improve consistency, and make the model easier to scaleDrive streamlining, automation, and AI adoption to reduce manual work and improve speed, quality, and cost-to-serveBuild a more commercial Client Services model, including clearer service offerings, stronger value stories, and opportunities to monetize the work over timeSet clear priorities, structure, and accountability across the organization so teams deliver with speed and consistencyPartner across Client Success, Product, Sales, Finance, and Operations to align the model to client needs and business prioritiesBuild and lead a strong bench of leaders who can execute the transformation and keep raising the bar over timeRequirements:15+ years leading client-facing service, delivery, implementation, operations, or customer success in a complex B2B environment8+ years leading managers and large, multi-team organizationsProven experience leading a similar transformation, including centralization, operating model redesign, and scaled executionStrong operator who can simplify complexity, improve execution, and build consistency across teamsComfortable using data, AI, and automation to improve speed, quality, and scaleCommercially minded, with the ability to connect service delivery to growth, value creation, and monetizationStrong cross-functional leader who can influence senior executives and move enterprise priorities forwardInterview Policy & Privacy Notice:A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.About CCC's Commitment to Employees:CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.CCC offers competitive compensation and benefits to support you and your families, including:401K MatchPaid time offAnnual Incentive Plan Performance BonusComprehensive health insuranceAdoption AssistanceTuition ReimbursementWellness ProgramsStock Purchase Plan optionsEmployee Resource GroupsFor more information about our benefits, please check out our careers site.Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture hereIf you require reasonable accommodation to complete a job application, please contact View phone number on click.appcast.io.SummaryLocation: Chicago (Green St), ILType: Full time