Product Owner

We are seeking a Product Owner to support the ongoing development of digital solutions that enhance customer experiences across healthcare touchpoints. In this role, you will translate clinical, operational, and business needs into digital products that serve patients, caregivers, and healthcare providers. These solutions may include websites, mobile apps, patient portals, virtual care tools, chatbots, and other regulated digital health technologies. Major Areas of Accountability Solution Ownership: Execute and manage the roadmap for improvements to digital health products that improve healthcare provider/patient experience, access, education, and self‑service. Ensure solutions support Customer Experience Marketing and Digital Solutions strategies. Continuous Improvement: Prioritize incremental improvements to products based on stakeholder and customer feedback/utilization. Stakeholder Collaboration: Engage with internal teams including field sales, clinical specialists, service teams, software development, IT, compliance, and marketing to gather and prioritize requirements. Work closely with Digital Solutions to ensure all delivery activities align with defined product strategy, roadmap, and customer experience priorities. Translation of Needs: Translate business and clinical requirements into clear, actionable product stories and technical specifications. Define detailed user stories including requirements definition and acceptance criteria. Support creation of user flows, wireframes, or mockups to translate requirements into clear development inputs. Testing: Design and facilitate User Acceptance Testing of solutions. Create basic test cases that reflect user flows and real‑world scenarios. Cross‑Platform Delivery: Support the development and delivery of features across assigned platforms and delivery areas (e.g., websites, mobile apps, patient portals, CRM tools, virtual health platforms). Project Management: Manage and coordinate delivery of digital initiatives across the development lifecycle, working closely with development teams. Ensure user stories and sprint goals are fully aligned. Voice of the Customer: Advocate for the patient/provider needs throughout the product lifecycle, using feedback, usability testing, and data to inform decisions. Communication & Alignment: Provide clear and timely updates to leadership and cross‑functional teams on priorities, status, risks, and outcomes. Serve as a central communication hub that ensures success of solutions long term. Regulated Environment: Ensure that all digital solutions comply with healthcare regulations (e.g., HIPAA, ADA) and institutional policies around patient data, privacy, and accessibility. Compliance & Ethics: Ensure all business conduct aligns with the highest ethical and professional standards, applicable laws and regulations, the MedTech Code of Conduct, and company policies. Basic Qualifications 6+ years of experience in a product owner or digital product management role, preferably within healthcare, health tech, or another highly regulated industry. Strong understanding of HIPAA and other privacy, security, and accessibility standards. Experience developing digital experiences for external stakeholders such as patient portals, mobile health apps, telehealth platforms, or digital front door solutions. Ability to translate complex regulatory and clinical requirements into intuitive digital products. Strong collaboration and communication skills, particularly in cross‑functional environments. Ability to work in a fast‑paced, agile environment. Ability to travel for global meetings, customer visits and internal meetings (est. travel up to 30%). Preferred Qualifications Experience working with healthcare IT systems (e.g., EHR/EMR platforms, CRM tools like Salesforce Health Cloud). Background in healthcare UX, clinical operations, or digital transformation is a plus. Experience using diagrams and wireframes with tools such as Figma, StoryBook to assist with the refinement of user stories and translate requirements. Benefits Health and Wellness: Comprehensive medical, dental, and vision insurance plans for you and your family. Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non‑birthing parents. Financial Security: Competitive 401(k) plan with company match that vests immediately, financial planning services, and corporate discount programs. Work‑Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options. Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. Recognition and Rewards: Peer recognition, bonuses, awards, and special events. Community and Culture: Supportive work environment, team‑building activities, volunteer opportunities, and company‑sponsored events. Sustainability strategy outlining company ambitions. Competitive Compensation: Salary range $87,048 – $130,572. Additional bonuses and/or incentives may be available. Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the MedTech Code of Conduct, and company policies. Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification. #J-18808-Ljbffr