Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member Part Time in La Crescent, MN ROLE DESCRIPTION As a Customer Service Representative with the Honor DiDonato State Farm Agency, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. We grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. This role focuses on resolving customer inquiries, researching billing questions, making policy changes, responding to company underwriting and service emails, filing and following up on claims, and providing unmatched hospitality. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. Internal growth opportunities exist for driven and hospitality‑minded candidates. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. RESPONSIBILITIES Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Facilitate customer understanding of billing accounts and policies. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS Strong communication and interpersonal skills. Detail‑oriented and able to multitask. Mathematical/Accounting proficiency. Previous customer service experience preferred. BENEFITS Flexible schedule Opportunity for advancement Training & development State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr