Universal Banker

POSITION SUMMARY

As ambassadors of the Bank's culture of YES, Universal Bankers create exceptional customer experiences by delivering responsive service, building relationships, and making banking easy for every customer interaction.

This role serves as an integral part of the branch operations team by supporting customer needs, opening accounts, processing transactions, and collaborating across departments to ensure operational excellence. Success in this position requires strong communication skills, attention to detail, teamwork, adaptability, and a commitment to providing outstanding service.

We are currently seeking energetic, service-driven individuals to join branch teams at multiple locations in Austin, TX. These are an in-person role where every day offers the opportunity to connect with customers, grow professionally, and make a meaningful impact.

WHAT WILL I DO?

Customer Experience & Relationship Building

• Greet customers and visitors in person and over the phone with a welcoming, professional approach.
• Deliver an exceptional customer experience by identifying needs and providing solutions that support customer goals.
• Build lasting customer relationships through trust, responsiveness, and proactive service.
• Assist customers with account inquiries and educate them on available products and services.

Account Opening & Service Support

• Open consumer and business accounts while ensuring required documentation is collected and regulatory requirements are met.
• Support account servicing requests including debit card requests, check orders, account maintenance, and safe deposit box access.
• Assist customers with digital banking and other self-service tools.

Transaction & Branch Operations

• Support teller operations as needed, including processing deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
• Manage incoming calls and direct requests to appropriate departments or team members.
• Contribute to branch operations and support team initiatives that improve efficiency and customer experience.

Compliance & Risk Management

• Maintain compliance with Bank policies, procedures, and regulatory requirements.
• Ensure accuracy of customer documentation and transaction processing.
• Demonstrate awareness of fraud prevention practices and escalate concerns appropriately.

Other duties as assigned and/or taken on.

AM I THE RIGHT FIT?

We are searching for professionals who demonstrate a strong service mindset, accountability, and commitment to teamwork.

Required:

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of banking, customer service, cash handling, or related experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Demonstrated initiative and commitment to delivering excellent customer experiences.

Preferred:

• Experience opening consumer and business accounts.
• Experience working in a branch environment.
• Familiarity with digital banking platforms.

Success in this role requires:

• Relationship Building
• Customer Focus
• Accountability & Ownership
• Communication
• Collaboration & Teamwork
• Adaptability
• Attention to Detail
• Problem Solving

WHY HORIZON?

We're not just your ordinary bank - we have something special here at Horizon. Our charter dates back to 1905, giving us over a century of experience serving Central Texas. We pride ourselves on creating lifelong customer relationships and business partnerships and have a reputation for an unwavering commitment to our teams, our communities, and our customers.

Thanks to our diverse, energetic team, Horizon continues to grow and succeed:

• #1 locally owned bank according to Austin Business Journal 2020 Power Rankings.
• Top 40 community banks nationwide by S&P Global Market Intelligence.
• 2024 top 10 community bank according to American Bankers Association.
• 2020 & 2021 Thriving Together recipient for outstanding company Wellness Program. Learn more about our benefit package below!

We're proud of where our teams have gotten us and can't wait to see where you will take us next!

WHAT DOES IT MEAN TO BE ON THE HORIZON TEAM?

Our commitment to our employees goes beyond base pay-it includes the tangible things like salary, benefits, and special employee programs such as training & development, wellness, and flexible sick time. Equally important are the intangible factors like challenging work, a community focused mindset, and the opportunity to grow professionally. We do not hire resources; we invest in people.

Benefits available to you include:

• Health coverage options including Medical, Dental, and Vision
• Wellness Program that incentivizes you with premium cost savings
• Employee Assistance Program to help you with life's challenges
• Basic Group term Life and AD&D to protect you and your family
• The opportunity to become a shareholder of the Bank through our 401k Retirement Plan
• Discounts on Pet Insurance
• Time off policies meant to support your work-life balance

INTERESTED?

This is a great opportunity to join a successful and growing organization. If you think that you could be the perfect fit, please apply now. Submit your resume and contact information for consideration.

Good luck and we look forward to hearing from you!

At Horizon Bank, we rely on diversity of culture and thought to deliver on our goals. To ensure this we seek talented, qualified people for all of our career opportunities, regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, veteran status, or any other protected classification under federal, state and/or local laws. Horizon Bank is proud to be an Equal Employment Opportunity/Affirmative Action Employer.