Dealer Relations Account Executive

Dealer Relations Account Executive

This is an inside sales role based in Boston, MA. The Dealer Relations Account Executive will focus on maintaining and growing CarGurus' existing customer base across Canada. In this role, you'll use performance data to guide dealer conversations, drive renewals and subscription negotiations, uncover upsell and cross-sell opportunities, and proactively reduce churn.

You'll own the day-to-day relationship with your accounts and serve as a trusted partner to dealers, helping them get the most out of their investment with CarGurus while resolving issues quickly and effectively.

What You'll Do

• Manage and grow a book of existing dealer accounts across Canada
• Analyze account performance and use data to guide retention, renewal, and growth conversations
• Renew and renegotiate subscription agreements while identifying upsell and cross-sell opportunities
• Proactively identify churn risk and take action to improve customer retention
• Serve as the primary point of contact for dealer accounts, resolving subscription and service-related issues with urgency
• Build strong relationships with dealer partners by listening well, responding thoughtfully, and delivering a high level of customer service
• Manage your time and territory effectively, prioritize the right opportunities, forecast pipeline accurately, and consistently deliver against monthly goals
• Surface dealer feedback and communicate trends, issues, and opportunities to cross-functional partners across the organization
• Bring strong judgment, problem-solving, and communication skills to every customer interaction

What You'll Bring

• 25 years of sales experience in a closing role
• Bachelor's degree or equivalent professional experience
• Experience in retention, renewals, and upsell/cross-sell motions
• Experience reducing churn or managing at-risk accounts is a strong plus
• Strong negotiation skills and the ability to build trust and rapport with clients
• A strong customer service mindset and dealer-first approach
• Experience forecasting and managing a sales pipeline
• Strong organizational, analytical, and problem-solving skills
• Comfort working in a fast-paced, evolving business environment
• High internal drive, accountability, and autonomy

Position Pay Range $100,000 $125,000 USD