Business Analyst

The Senior Business Analyst plays a critical role in enhancing IT service delivery and operational effectiveness by conducting business process analysis, gathering requirements, supporting service management, and engaging with customers. This role involves developing reports, facilitating stakeholder collaboration, and driving process improvements within Federal IT programs. Responsibilities:

• Gather and document business requirements.
• Analyze support trends and service performance metrics.
• Develop reports, dashboards, and presentations.
• Support knowledge management and documentation efforts.
• Facilitate stakeholder meetings and requirements workshops.
• Support process improvement initiatives.
• Assist with service catalog and workflow optimization.
• Coordinate testing and validation activities.

• Bachelor's degree.
• 5+ years experience as a Business Analyst.
• Experience supporting Federal IT programs.
• Knowledge of ITIL processes.
• Strong analytical and documentation skills.
• Proficiency with Microsoft Office and reporting tools.

• Experience with advanced reporting and dashboard tools.
• Familiarity with service management software.
• Certification in Business Analysis (e.g., CBAP) or ITIL.

• May require adherence to Federal IT security and compliance standards.
• Potential need for confidentiality and data handling protocols.

• Standard business hours; may require occasional extended hours for stakeholder meetings or testing coordination.