Call Center Specialist

Job Description

Job Description

One Hour Heating and Air Conditioning is searching for upbeat, positive, and engaging people who enjoy working in a call center atmosphere and are good at helping customers find solutions to their needs.

HERE ARE THE FACTS:

** COMMISSION, BONUSES AND OTHER INCENTIVES WILL BOOST YOUR HOURLY PAY!

· FULL TIME SCHEDULE W/ROTATING WEEKENDS

· HYBRID REMOTE WORK SCHEDULE FOR NIGHT AND WEEKEND SHIFTS ONCE SUCCESSFUL TRAINING PERIOD HAS BEEN MET

· YEAR ROUND, STEADY WORK

· FAMILY-OWNED COMPANY, YOUR’RE NOT JUST A NUMBER HERE!

· ABSOLUTE ROOM FOR GROWTH (WE HIRE FROM WITHIN!)

You are the very first point of contact with our customers and provide an experience that will leave a lasting impression. Individuals with exceptional communication, reasoning, and listening qualities are only those that we will consider.

You will find that the culture at One Hour is that of a close-knit team. Our team members, from Service to Operations to Administration, all work together toward one main goal: to offer top-quality service to our customers.

All One Hour Staff Members enjoy benefits that include:

• Training and continuous growth support
• Medical / Dental / Vision / Critical Illness and Accident plans
• Short and long term disability
• 401k with Company Match
• Paid vacation and holiday time
• Referral bonus program
• Discount on all services

You don’t have to have direct experience in a call center environment, but you should be comfortable talking with current and potential customers via phone. Enthusiasm, confidence, and a willingness to serve is what you should posses and are inherent qualities that will make you successful. You will make a competitive base salary plus enjoy uncapped incentive pay and bonuses. In-house training is provided and support and guidance is never ending.

Call Center Specialists are also responsible for:

· Responding to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing

· Scheduling appointments with customers

· Contacting previous customers for renewal and prospective customers for new services

· Maintaining and ensuring accuracy of call details

Those qualified should:

· Have flexibility to work 5 days a week that includes weekend rotations. Our call center operates from 6am - 11pm, seven days a week.

· Possess the discipline to work remotely (hybrid in office and remote work schedule) once successfully approved

· Be able to effectively manage potential conflict resolution through clear and courteous communication while addressing all concerns efficiently and expediently

· Have a minimum of two (2) years related experience working with customers directly. Phone, dispatch and/or inbound experience a plus

· Be proficient working with various computer programs, multiple screens at once and have the aptitude to master our in-house CSR program, as well as having good typing skills is a must.

· Have a geographical knowledge of our service area and/or map reading skills

All Call Center Specialists are expected to to pass a pre-employment drug screen, as well as undergo a thorough background check.

Find out why we are one of the most sought after HVAC Service Firms in the area. You will be glad that you did!

Job Type: Full-time

Salary: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance