Call Center Specialist

Job Description

Job Description

Job Posting Template for Contract Roles

REQUIRED

Job Title: Call Center Specialist (Customer Support)

Location (city, state): Charlotte, NC

Compensation: $18.00 - $22.00 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• High school diploma or equivalent required; additional customer service training or certifications are a plus.

• Previous experience in a customer service, call center, or support-focused environment preferred.

• Experience supporting business owners, event participants, or hospitality-related customers is highly desirable.

• Familiarity with customer communication platforms, phone systems, and basic computer applications.

• Excellent verbal and written communication skills.

• Strong problem-solving and critical thinking abilities.

• Ability to multitask and manage priorities in a fast-paced environment.

• Exceptional organizational skills and attention to detail.

• Patience, professionalism, and empathy when assisting customers.

Job Description:

Our client is seeking a Call Center Specialist to support customers with hotel reservations, booking confirmations, and reservation modifications during a high-volume seasonal period. This role will serve as a primary point of contact for customers, providing exceptional service through phone and live chat communication while helping resolve travel-related questions and concerns

OPTIONAL

Industry: Travel Services / Customer Support

Work Schedule:

• Monday – Friday

• 9:00 AM – 5:00 PM

• Fully onsite

About Our Client:

Our client is a growing technology-driven organization that supports travel and event-related operations across a national customer base. They foster a collaborative environment focused on delivering exceptional customer experiences and operational excellence.

Key Responsibilities:

• Answer a high volume of inbound customer calls related to hotel reservations and travel accommodations.

• Monitor and respond to customer inquiries received through live chat channels.

• Assist customers with reservation changes, confirmation details, payment questions, and check-in procedures.

• Provide guidance on available resources and self-service tools.

• Troubleshoot booking issues and resolve customer concerns in accordance with established policies and procedures.

• Maintain knowledge of products, services, and reservation processes.

• Accurately document customer interactions and recurring inquiries.

• Collaborate with internal teams to ensure prompt resolution of customer issues.

• Perform additional administrative and support tasks as assigned.

Perks:

• Opportunity for long-term employment based on performance and business needs.

• Business casual work environment.

• Exposure to a fast-paced, customer-focused team.

• Work with modern customer communication tools and technologies.

Additional Details:

• Contract assignment expected to run through July and August.

• Immediate hiring need due to seasonal business demands.

• One opening available with potential for additional hiring needs.

• Start date targeted for the week of July 14th or July 21st.

• Reliable transportation required.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.