Customer Service Specialist II

CUSTOMER SERVICE SPECIALIST II Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Contact Center Job Qualifications: Skills: Call Support, Customer Inquiries, Customer Relationships, Oral Communications, Phone Calls (Inactive) Certifications: None Experience: 2 + years of related experience US Citizenship Required: No Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims. HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT Takes and processes transactions by telephone, internet and correspondence from customers and representatives Enters and maintains database records of customer profiles and prepares and maintains status reports Acts as liaison for customers Maintains knowledge of company products and customer service processes WHAT YOU’LL NEED TO SUCCEED Required Experience: 2+ years of customer service experience Required Technical Skills: Strong Microsoft Office skills (Word, Excel, PowerPoint) Required Skills and Abilities: Strong telephone and verbal communication skills Customer focus and adaptability to different personality types Ability to multi-task and manage time effectively Location Hybrid and on-site at 22 Corporate Woods, Albany NY Hourly Rate The likely hourly rate for this position is between $18.27 - $24.73. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Hours and Travel Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options Hybrid Work Location: USA NY Albany Total Rewards at GDIT Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world. For more information about GDIT's Privacy Policy, click here: Privacy Policy | GDIT #J-18808-Ljbffr General Dynamics Information Technology, Inc.