CBH Rentals Community Manager

CBH COMMUNITY MANAGER

Do you enjoy being in a fast-paced environment and taking on new, exciting challenges every day? Want to join a company voted 1st in Best Places to Work in Idaho? We are seeking a CBH Rentals Resident Manager to join our amazing CBH Rentals team!

SUMMARY

This position plays a key role in the overall success of CBH Rentals. We’re seeking a Community Manager to assist with our multi-family units in various communities. You will actively participate in leasing and marketing of the community to maximize occupancy, meet and greet prospective residents and vendors in a professional and enthusiastic manner. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service. We are a stellar team of high achievers who enjoy working with the public, and with each other. Every day, we are driven to help people and provide a top-notch rental experience. Our work environment is fast-paced, rewarding, challenging and fun. Potential and current residents depend on us to be excellent, professional, friendly, interested in their lives and quick to respond.

KEY RESPONSIBILITIES

Oversee daily operations of the community. Conduct regular property inspections and identify areas requiring attention. Coordinate with maintenance staff to ensure timely completion of work orders and property projects. Monitor curb appeal and community appearance. Achieve and maintain occupancy goals. Oversee leasing activities and ensure effective follow-up with prospects. Review traffic, leasing, and conversion reports. Monitor market conditions and competitor communities. Implement marketing and outreach strategies to drive traffic and leases. Foster positive resident relationships and provide exceptional customer service. Address resident concerns, complaints, and escalated issues promptly and professionally. Oversee resident retention initiatives and renewal strategies. Help to coordinate resident events and community engagement programs. Ensure lease compliance and enforce community policies fairly and consistently. Monitor rent collections and delinquency reports. Supervise, train, coach, and develop onsite team members. Ensure proper staffing levels and scheduling. Ensure compliance with Fair Housing laws and company policies. Maintain accurate resident files and documentation. Oversee lease administration and renewal processes. Ensure safety procedures are followed throughout the community. Assist with audits, inspections, and regulatory requirements. Coordinate with contractors and vendors. Obtain bids and oversee vendor performance. Strong interpersonal and customer service skills. Highly organized, flexible, dependable and quick to respond. Strong attention to detail and accuracy in data entry. Strong critical thinking skills to evaluate and process applications. Strong communication and problem-solving skills. Able to work well with others (individually and in a team), with a high degree of self- awareness. A background in leasing, marketing or other facets of the rental industry. Salesforce experience and knowledge are a plus. Community management experience, and Appfolio Leasing/Sales/Property Management knowledge and background are a plus.

BENEFITS

100% employer-paid Quality Health Care Plan that includes Medical, Dental, Vision & Life Insurance Competitive Wages Quarterly bonus program Retirement plans + employer match Paid Time Off Paid Holidays Quarterly & Annual Growth Reviews #J-18808-Ljbffr CBH Homes