Community Outreach Supervisor

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Job Summary and Responsibilities

Acentra Health is looking for a Community Outreach, Supervisor to join our growing team.

Job Summary:

You will be responsible for overseeing staff responsible for executing a statewide community outreach plan, in support of a culturally diverse population of Medi-Cal recipients. This role provides leadership over community outreach specialists and coordinates those activities with Provider Outreach, Care Coordinators and case management staff, ensuring all outreach activities comply with the state guidance, Medicaid regulations, and contract performance standards.

In this role, you will ensure that Medicaid members, caregivers, providers, Managed Care Organizations (MCOs), Local Departments of Social Services (LDSS), and community stakeholders are informed, engaged, and able to access healthcare services.

***This is a remote position within California, with a preference for candidates located in the Sacramento and Los Angeles areas***

Responsibilities:

• Maintain outreach team goals and performance standards and provide regular feedback on performance SLAs.
• Understand unique needs of Medi Cal members experiencing transition of care needs and work with stakeholders, leadership, Managed Care Organizations (MCOs), and Community-based organizations (CBOs), and advocacy groups.
• Maintain stakeholder – Coordinator relationship map and ensure the ongoing capture of partnership outreach.
• Advise leadership on environmental challenges and opportunities as well as creation of engagement opportunities.
• Support engagement strategies that improve appointment adherence and completion rates.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

• Associates degree from an accredited college or university OR will consider 6 years of experience in lieu of a degree.
• A minimum of 4+ years of supervisory, lead, or team leadership experience in a healthcare, human services, care coordination or related environment.
• A minimum 2+ years of experience in public outreach, community engagement, or external affairs.
• Demonstrated experience overseeing consumer-facing programs and staff.
• Strong knowledge of Medicaid, healthcare delivery systems, or public sector programs.
• Experience working with diverse populations, including non-english speaking populations.
• Ability to work independently and effectively lead a fully remote team.
• Flexibility to travel up to 25% within CA as needed.

Preferred Qualifications

• Bachelor's degree in public health, healthcare, communications, public administration, or related field.
• Bi-lingual skills (Spanish preferred).
• Previous experience in California Medicaid stakeholders including advocacy groups.
• Experience managing a field-based team that works with stakeholders statewide.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

Pay Range

USD $70,400.00 - USD $88,000.00 /Yr.

The Acentra Health Talent Acquisition Team