Wendy's Shift Manager

Essential Duties and Responsibilities Conducting outcome‑based delivery activities – performing assessments and audits as required by business needs to ensure compliance and quality standards. Providing weekly clinical support to Health Practitioners (HPs) – dedicating scheduled time each week to support HPs, focusing on skill development and progression. Supporting new entrants through coaching – engaging with new starters individually and in group sessions to build confidence, competence and clinical capability. Facilitating shared learning sessions – organizing and leading group sessions to promote knowledge sharing and best practices among HPs. Covering the HP helpline with a coaching approach – responding to queries on the helpline, guiding practitioners with a coaching mindset to encourage autonomy and problem‑solving. Acting as a role model for best practice – demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team. Promoting continuous development and team support – encouraging ongoing learning and collaboration within the HP team to maintain high‑quality service delivery. Key Contacts and Relationships Internal Service Delivery Manager Clinical Assurance Leads Heads of Clinical Assurance & Audit Operational Delivery Manager External DWP contractual meetings as required (SLPM representation) Qualifications & Experience Essential Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic, doctor) Professional Registration (NMC, HCPC & GMC) Competent Disability Analyst Worked as a competent health professional for a minimum of 1 year Approval and consistent performance in key tasks for the role Able to deliver productivity and quality standards agreed between Maximus and the Department Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus Creating and executing action plans to drive performance improvement Able to coach and inspire HPs Able to build strong working relationships, influencing and empowering others to make proactive decisions Display confidence and a calm, steady presence to effectively manage difficult situations Desirable Coaching experience Competencies Maximus Competencies Embraces Respect Partners Effectively Creates Innovative Solutions Focuses on the Customer Demonstrates Compassion Takes Responsibility & Acts with Integrity A commitment to the principles and practices of diversity, equity, and inclusion Individual Competencies Able to apply professional skills and manage own professional competence and accountability in accordance with the appropriate governing body Code of Conduct Complies with all applicable continuous professional development requirements Able to effectively develop and support HPs to improve and maintain performance standards Able to ensure that professional practice standards and best practice are maintained in all areas of work Flexible and adaptable Able to understand and respond proactively to changing customer needs Able to collaborate effectively with a wide variety of stakeholders to drive a performance culture Able to communicate effectively verbally and in writing, adapt communication to audience needs, and interact constructively with a range of audiences Able to drive innovation, and identify ideas and solutions to benefit the wider business Travel Requirements Home/hybrid role with time required in assessment centre to support health professionals. The split is 80% home‑based and 20% site‑based (North West & North East – England). EEO Statement MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well‑being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. We are a Disability Confident Leader and offer a guaranteed interview for suitable applicants under the Disability Confident Scheme. Minimum Salary £38,000.00. Maximum Salary £49,000.00. #J-18808-Ljbffr