Installation Manager - Commercial Furniture Projects

About PacificWRO: At PacificWRO, we believe in uplifting people and spaces. We are energized by designing and furnishing some of the most iconic buildings, companies, college campuses, and hospitals across the Pacific Northwest. We value each team member’s unique contribution, creating a great environment for our team. Our people are quick‑thinking, hardworking, and adaptable, and they care deeply about our broader community, consistently making a difference. PacificWRO remains one of the top‑performing MillerKnoll Certified Dealers in the country. Installation Manager: The Installation Manager is responsible for leading all field installation operations for commercial furniture projects, ensuring projects are executed safely, efficiently, on schedule, and to the highest quality standards. The manager serves as the liaison between Project Coordination, Logistics, Warehouse, and the Field Operations Team. Position Summary The Installation Manager is responsible for leading all field installation operations for commercial furniture projects, ensuring they are executed safely, efficiently, on schedule, and to the highest quality standards. The Installation Manager serves as the liaison between Project Coordination, Logistics, Warehouse, and the Field Operations Team. Organizational Impact The Installation Manager plays a critical role in ensuring the execution of the final and most visible phase of every project – installation. This role directly impacts customer satisfaction, project profitability, and operational efficiency. By aligning field operations with Project Coordination, Logistics, and Warehouse functions, the Installation Manager ensures that planning translates into execution, reducing errors, minimizing delays, improving labor utilization, and reinforcing the company’s reputation for excellence. Responsibilities and Duties Lead day‑to‑day installation operations across all active job sites Manage and supervise internal crews and subcontracted installers Plan and allocate labor resources based on project pipeline and schedules Coordinate closely with Project Coordinators, Dispatch, and Warehouse teams Ensure installations meet manufacturer standards and project specifications Conduct site visits and resolve field issues in real time Maintain safety compliance and enforce OSHA and company policies Track labor performance, productivity, and installation budgets Manage client and job‑site relationships during installation phases Drive continuous improvement in installation processes and execution Onboard and train new hires on company policies, expectations, and best practices Key Performance Indicators (KPIs) Labor Utilization Rate Install Hours vs. Budget On‑Time Project Completion Punch List Frequency Return Trips / Deficiencies Safety Incident Rate Employee & Subcontractor Retention Client Satisfaction Scores Eos Engagement & Gwc Alignment PacificWRO uses EOS to run its business, ensuring the right people in the right seats. The Installation Manager meets with their direct supervisor quarterly to confirm they {“GWC”} their role and remain aligned with core values. Gets It: Understands commercial furniture installation workflows, scheduling dependencies, labor planning, and jobsite execution. Wants It: Demonstrates ownership of field performance, team success, and delivering high‑quality installations. Proactively seeks efficiency, quality, and improvement of processes. Capacity to Do It: Possesses leadership, problem‑solving, and operational capacity to manage multiple projects, teams, and priorities simultaneously. Leverages EOS tools to drive accountability, solve issues, and ensure consistent execution of priorities. Core Values Lead with Humility – Demonstrates team‑first leadership and openness to feedback Act with Integrity – Holds self and others accountable with honesty and transparency Serve the Greater Good – Supports team success and positive jobsite culture Adapt and Advance – Navigates challenges with flexibility and resilience Better Every Day – Continuously improves processes and team performance Strive for Excellence – Delivers high‑quality installations and exceptional customer experiences Compensation And Benefits $32-$40 per hour Medical plans with 85% employer premium contribution Dental plans with 65% employer premium contributions Employer paid life insurance plan FSA and HSA options 401k with employer match Paid time off policy 10 paid holidays per year #J-18808-Ljbffr