Program Manager

Dexian Government Solutions is recruiting for a Program Manager to support the EPA Multi-Regional Information Technology Support Services (MRITSS) Region 7 contract in Lenexa, Kansas . Position Overview: The Program Manager serves as the primary interface between Dexian Government Solutions and EPA leadership for all operational, technical, administrative, and service delivery activities supporting EPA Region 7 IT operations. This position provides leadership and oversight for multi-site IT support services, service desk operations, escalation management, staffing, performance reporting, and customer satisfaction initiatives in a federal enterprise environment. Job Duties: Lead financial, technical, administrative, and personnel program activities to ensure successful execution of all contractual obligations. Serve as the primary point of contact (POC) to EPA IT leadership and act as the primary escalation authority for operational service activities. Oversee cross-project planning, staffing, scheduling, milestones, and deliverables. Manage contractor personnel, workforce development, and training activities. Support EPA Region 7 operational requirements across multiple support locations and remote user environments. Ensure compliance with EPA service management, reporting, security, and performance monitoring requirements. Manage operational reporting activities, including SLA metrics, incident trends, staffing updates, and customer feedback reporting. Participate in contract-level meetings and coordinate operational updates, changes, risks, and service improvement initiatives. Coordination of innovations and service portfolio improvements with EPA leadership. Oversee ITIL-based service management operations utilizing EPA enterprise ITSM tools. Ensure contractor compliance with FISMA, EPA security policies, and annual training requirements. Support operational transition activities including phase-in, knowledge transfer, and continuity planning. Provide oversight for invoicing support, staffing administration, personnel evaluations, and operational governance activities. Required Qualifications: 10+ years of experience managing federal IT support services programs of similar scope and complexity . Demonstrated experience leading operational IT service delivery teams in enterprise or federal environments. Experience managing ITIL-aligned service management operations and SLA-driven support environments. Demonstrated experience overseeing multi-site IT operations, customer support activities, and escalation management functions. Experience interfacing with senior government leadership and customer stakeholders. Demonstrated experience managing operational risks, staffing, scheduling, and performance reporting activities. Demonstrated familiarity with Federal IT security requirements, FISMA compliance, and federal operational governance requirements. Experience supporting enterprise IT environments within Federal agencies preferred. Strong written and verbal communication skills with demonstrated experience leading customer-facing operational meetings and reporting activities. ITIL 4 certification preferred. Education Requirements: Bachelor's degree from an accredited College or University in business administration, business management, information systems, information technology, or engineering. Certification Requirements: a Program Management Certification from an industry recognized certification authority such as Project Management Institute (PMI). Clearance Requirements: Tier 4 Public Trust (High Risk/Sensitive) is required to Start. Company Description Dexian Government Solutions is an award-winning ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions. Benefits Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more! EEO Statement Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request. #J-18808-Ljbffr Socket.dev