Head of Programme Management

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. The Magenta Services Center is T-Mobile’s multi-tower Shared Services Organization (SSO) spanning HR, Finance, and Accounting operations. This Manager role exists to bring structure, rigor, and operational discipline to how the Magenta Service Center plans, executes, and governs its transformation work, from large-scale functional migrations to internal initiatives that raise the bar on how the team operates.This is not a project coordinator role. The person who thrives here is an experienced Program and Change Management practitioner who understands how to structure a portfolio, run disciplined demand intake, hold delivery teams to a plan, and bring stakeholders along through structured change. The Magenta Services Center transformation requires a Program Management practice that can outpace the scale of work in front of it without proportional headcount growth you will use AI-assisted tools deliberately to accelerate intake triage, draft executive communications, synthesize program status, and surface risk patterns across a growing portfolio. Job Description** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **The Service Management team needs a practitioner who can formalize the demand pipeline, lead structured migrations and transitions with rigor, drive OCM as an embedded discipline and give leadership clear, reliable visibility into program health. Migration & Transition Program Management: Lead end-to-endplanning, execution, and stage-gate governance of functional migrations into the MSC. Own the migration tracker, escalate risks proactively, and ensure transitions close with signed stage-gate packages and documented lessons learned.Demand Management & Portfolio Governance: Design and operate a structured demand intake framework for MSC initiatives. Maintain a live portfolio view that gives leadership clear signal on what is in flight, what is queued, and what is at risk. Organizational Change Management (OCM): Own the OCM framework and govern its application across all MSC migrations and initiatives. This Manager provides the model, reviews the outputs, and holds the bar of Change Management activities. Must understand OCM deeply enough to coach, quality-check, and represent the practice to senior stakeholders.Translate delivery detail into executive-level narrative, surfacing what matters, what is at risk, and what decisions are needed. Build and maintain the program management playbooks, templates, and governance standards that make MSC delivery repeatable. ServiceNow, trackers, dashboards). Education and Work Experience:Bachelor's Degree plus 3 years of related work experienceOR advanced degree with 1 year of related work experienceOR combination of education and experience deemed equivalent (Required)Acceptable areas of study include Business Administration, Finance, Accounting or related field (Preferred)Master’s Degree (MBA or equivalent) (Preferred)4-7 years Related experience within a financial, shared services or operational setting (Preferred)Knowledge, Skills and Abilities:Program Management Fluency - Can structure and manage complex, multi-workstream programs from initiation through close. Adapts method to initiative type, waterfall for migrations, Agile for iterative builds. Required)Migration & Transition Leadership - Has led functional or operational migrations end-to-end: scoping, knowledge capture, training, go-live readiness, and stabilization. Understands stage-gate governance, not just project milestones. (Required)Demand Management - Has designed and operated a formal demand intake and prioritization process, including scoring criteria, governance forums, and capacity-to-demand alignment. Does not manage a to-do list; manages a portfolio. (Required)Organizational Change Management - Understands OCM methodology well enough to set the standard, review deliverables, and coach a direct report executing the work. Required)PMI / PMP Methodology - Fluent in PMI standards: charter, WBS, RACI, risk register, change control, and formal closure. Required)Agile Delivery - Comfortable running Agile ceremonies (sprint planning, retrospectives, backlog grooming) for non-software operational improvement work. Claude, ChatGPT) to accelerate planning, communication drafting, and analysis. Resourceful, self-directed, and comfortable building structure in ambiguous environments. (Required)Risk & Issue Management - Maintains a live RAID log, distinguishes signal from noise, and escalates with a recommendation — not just an update. (Required)ServiceNow / Work Orchestration Tool - Experience using ServiceNow or equivalent platforms to manage intake, track work, and provide portfolio visibility. (Preferred)Licenses & Certifications:PMP (Project Management Professional) - Active certification; must be able to demonstrate application in a prior migration or complex program delivery role (Required)PMI-ACP or SAFe / Agile Certification - Demonstrates fluency in Agile methods applied to operational or transformation contexts(Preferred)Prosci ADKAR or equivalent OCM Certification - Preferred for candidates whose OCM experience is embedded in program delivery rather than standalone change projects (Preferred)ITIL Foundation (v3 or v4)- Demonstrates service management literacy, relevant given the MSC’s operating model and ServiceNow roadmap(Preferred)At least 18 years of ageLegally authorized to work in the United StatesTravel:Travel Required (Yes/No): NoDOT Regulated:DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): NoBase Pay Range: $97,000 - $175,000Corporate Bonus Target: 15%The pay range above is the general base pay range for a successful candidate in the role. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io: Overland Park, KansasType: Full time