Deposit Operations Specialist

Role By emphasizing ONE Park, ONE Mission, One Team, the Deposit Operations Specialist serves as a subject matter expert for all deposit accounts, products and services and performs routine maintenance, monitors exceptions and reviews compliance adherence relating to deposit accounts. This role includes support for specialty accounts and processes including business, court‑appointed, and UTMA accounts along with garnishments, levies, subpoenas, and deceased accounts. In addition, this role provides backup support for IRA and HSA accounts and processing. The Deposit Operations Specialist prepares and processes annual tax filings, oversees the escheatment process, and monitors deposit products to ensure disclosures and rate changes are accurate and current. The position also includes creating reports, recommending process improvements, and staying updated on state and federal regulations to maintain compliance. The Deposit Operations Specialist collaborates with staff and management on projects and initiatives to enhance operational efficiency and member service. Essential Functions & Responsibilities Act as subject matter expert for opening, maintenance, and compliance of all deposit accounts, products and services. Provide backup support for IRA and HSA accounts, deceased accounts. Process garnishments, levies and child support requirements for member accounts; process deceased accounts from notice through closure; process subpoena requests and route to General Counsel when necessary. Prepare, review and process annual tax filing with the IRS, including any additional IRS requests submitted to the Credit Union; manage escheatment process and ongoing account maintenance. Provide reports and feedback to manager regarding deposit operations procedures. Work closely with frontline staff and managers; make recommendations for process improvement; work on committees or special projects involving deposit operations as needed or requested. Monitor deposit products including implementation of new share types, manage and assign tasks for rate changes, and ensure disclosures are current and up to date. Stay up to date on state and federal rules and regulations which govern credit union operations to ensure compliance is maintained. Perform other job‑related duties as assigned. Performance Measurements To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together and ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections, Inclusive Excellence, Bold Compassion, Endless Empowerment. To provide friendly, professional and accurate service and support to all members and coworkers. To process all work within established time frames of the department with zero errors. To provide professional quality service to internal and external members. To keep management informed of any key operational issues affecting the department. To follow the credit union’s Bank Secrecy Act and anti‑money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately. Knowledge and Skills Experience Three to five years of similar or related experience. Education (1) A two‑year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job‑specific skills acquired through an apprenticeship program. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Good organization skills with a high level of attention to detail. Good communication skills (verbal and written). Must be self‑motivated. Excellent time management skills. Physical Requirements WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently sits, stands, and walks short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds. Park Community Credit Union is an Equal Opportunity Employer/ Veterans/ Disabled. #J-18808-Ljbffr