Customer Service Associate

Position Summary:
Support new and existing customers by answering incoming calls, responding to emails and processing orders. Assist prospects in choosing the most suitable product for their research protocol and provide product information for review.
Primary responsibilities:

• Support distributors and customers by providing pricing information, quotes and answering product questions
• Purchase order review
• Order entry
• Answer incoming calls and emails
• Provide customers with RMA's
• Process quotes as needed
• Support sales through CRM use and quote follow up
• Stay current with product updates
• Communicate cross-functionally
• Process credit card payments
• Check orders for order entry accuracy
• Other duties and responsibilities as assigned

Qualifications:

• Minimum 1-3 years customer service experience
• Excellent verbal and written communication skills
• Experience with Microsoft Office
• Experience with CRM preferred
• Detail oriented with strong organizational skills
• Strong follow-up skills

Pay Details: $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.