Data Center Operations Specialist II

Summary This position is responsible for media preparation, fulfillment verification processing, schedule loading, issue recognition and communication for the advertising sales back office. The role works closely with back office departments, sales support teams, vendors, and partners to ensure the highest levels of media fulfillment occur. Responsibilities Responsible for proper playback and verification of locally inserted commercials, including monitoring and adjusting video and audio levels to ensure highest quality of playback. Coordinate and support issue communications. Document all hardware and software problems and follow up with user/technical support vendors. Responsible for proper encoding of local advertisements for long and short form digital insertion systems. Adjust pre‑roll times, audio and video levels with the insertion equipment to maintain good on‑air quality. Monitor all networks that air local advertising for audio and video quality. Communicate equipment failures and technical errors. Work with external ad partners to identify and resolve systemic playback issues. Minimum Qualifications High School Diploma/GED and 3 years’ experience in a related field; or a combination of higher education and up to one year of experience, or 5 years’ experience. Requires strong technical troubleshooting skills, ability to identify, document, and escalate hardware/software issues, and experience working with technical support teams or vendors. Preferred Experience Experience in broadcast television, cable, streaming, or media operations environments. EEO Statement Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion, creed, national origin, sex, sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Applicants must be authorized to work in the United States without current or future sponsorship. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause undue hardship. #J-18808-Ljbffr CCI CCI Corporate Services, LLC