Dermatology Clinic Ops Lead | EPIC & Patient Care

Johns Hopkins, founded in 1876, is America's first research university and home to nine world‑class academic divisions operating as one university. The Department of Dermatology is seeking a Clinic Manager who will be responsible for managing the clinical operations and safety at the Green Spring Station practice location. The clinic practice includes general dermatology, cosmetic dermatology, dermatology surgery, and phototherapy treatment. This role will also oversee daily supervision of personnel, ensure smooth patient flow, manage staff, and refine operations to improve patient, family, provider, and employee satisfaction. The manager reports to the Assistant Administrator of Dermatology and works with the division’s leadership team to meet clinical practice goals and objectives. Responsibilities Manage day‑to‑day clinical operations of a satellite practice location. Work with administrative and physician leadership to establish policies and procedures where changes are needed. Manage the process for maintaining adequate staff and forecast staffing needs. Secure and coordinate training for employees and maintain their yearly evaluations. Collaborate with administration on clinical operations, process‑improvement projects, and initiatives directly related to the clinic’s primary metrics. Serve as EPIC Super‑user for EMR troubleshooting, process change, and enhancements for staff and providers. Monitor quality and safety measures for practices and maintain knowledge of key metrics. Work with clinic and divisional leadership to identify opportunities and create action plans to improve performance. Regularly report on performance and initiatives to providers and division leadership. Monitor patient satisfaction for the outpatient clinic practices; review reports with leadership and ensure distribution to physicians and staff. Develop annual action plans and provide recommendations to manage the clinics effectively. Assist the Medical Director and department leadership to assess practice performance and support providers in optimizing clinic sessions. Develop corrective action plans as needed and assist with basic data analysis directions. Manage reports in the clinic’s EMR to assist with operations and quality of care. Serve as a liaison with the Department’s Central Scheduling to monitor appointment scheduling and registration, including call volumes, registration audits, and template management. Manage clinic schedules and EPIC templates for providers, residents, nurses, and resources. Assist the department leadership in onboarding new providers. Serve as a liaison with the Patient Relations Department, investigate and respond to patient complaints appropriately. Coordinate the hiring, training, supervision, discipline, and all other related staff performance issues along with the division’s human resources representative. Handle accounts payable and coordinate with utility companies, vendors, and contractors. Coordinate the purchase and stock maintenance of office supplies, medical supplies, and cosmetic supplies. Other duties as assigned. Minimum Qualifications Bachelor's Degree. Three years of related experience. Previous supervisory experience required. Understanding of changing reimbursement policies and third‑party reimbursement. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma or equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Master’s Degree in Health Administration or Business. Experience with Epic Cadence/Prelude and Epic Care Ambulatory. Management experience. Equal Opportunity Employer. Note: Job postings are updated daily and remain online until filled. EEO is the Law. Learn more: Important legal information: #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.