Bilingual Front Desk Associate- Cumming GA

Part-time Front Desk Associate

At Barbour Orthopaedics, we're dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.

We are currently seeking a Part-time Front Desk Associate to join our team. The Front Desk Associate is a highly visible, customer service focused position. The ideal candidate for this position is someone who is enthusiastic, compassionate and knows how to give a memorable first impression to patients and guests. Duties include maintaining all front desk activities such as scheduling appointments, greeting patients and vendors, performing Inbound and Outbound calls/faxes/emails, insurance verification, and accepting payments.

Shift:

Monday - Friday (Varied opening or closing shifts)

Saturdays 9-6pm * 2 Saturdays a month required

Responsibilities:

• Collect and enter patient data while checking the accuracy of existing data.
• Prepare appropriate paperwork for patient appointments.
• Verify Patient Insurance or Financial Responsibility
• Collect any payments required by patients before their visit.
• Demonstrate professionalism in appearance, language, and demeanor.
• Properly greet all who enter the office and check patients in accordingly.
• Scan patient data into appropriate charts.
• Monitor patient wait times.
• Communicate with patients as they wait.
• Schedule patient appointments in person or over the phone.
• Answer phone calls and transfer calls to the appropriate departments.
• Monitor office supply levels.
• Complete office opening and closing procedures.

Requirements:

• High school graduate or GED certificate
• Bilingual- English/Spanish
• Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
• Language skills adequate for high-level written, interpersonal, and telephone communication.
• ASC/Medical Office experience preferred.
• EMR/EHR systems experience preferred.
• Proficient with Microsoft Word and Excel.