Patient Services Representative II

Job Description

Job Description

Description:

Do you want to help people see better, look better, and feel better? We are seeking a Patient Services Representative to join our front desk team!

The Patient Services Representative is responsible for accurate completion of patient accounts. This includes tasks such as greeting patients, posting payments, updating patient demographics and insurance information, and taking phone calls. The Representative must also ensure that all insurance requirements are met and that the patients are aware of their financial responsibilities.

ABOUT EYE-Q

Consistently ranked one of the top ten “Best Companies to work for in Central California” since 2006. EYE-Q Vision Care proudly serves the California Central Valley. We are a fast-paced, highly complex practice and offer several specialty services to our patients. Our team of ophthalmologists, optometrists, and professional support staff handle all aspects of eye/vision care, from general exams to complex surgeries. We are looking for individuals who are enthusiastic, energetic, and passionate about providing excellent care to our patients while treating fellow coworkers with dignity and respect.

DUTIES/RESPONSIBILITIES:

• Greets patients and visitors in a courteous and professional manner
• Responds to patient requests for forms and medical records requests
• Triages walk-ins and schedule as applicable
• Ensures insurance has been verified
• Collects outstanding balances and new balances
• Posts payments to practice management system and balances daily
• Acquires estimates and quotes from coding staff for uninsured patients
• Makes appointments for return visits as applicable
• Prints and obtains signatures for all applicable forms
• Updates patient demographics as applicable
• Schedules return appointments and issues appointment cards
• Assists patients with questions about their insurances, appointments, and balances

SCHEDULE: Monday-Friday FT and may include occasional Saturday half-days (shift start times could range from 7:00-8:00am)

WHAT'S IN IT FOR YOU:

• Competitive pay
• Annual scrub vouchers
• Ability to apply for internal positions after one year of employment
• Excellent benefits (medical, dental, vision, FSA, 401k, pet insurance, etc.)
• Mileage reimbursement
• Paid vacation, holidays, and sick time
• Employee discounts (glasses, contacts, and other cosmetic services)
• Birthday and milestone anniversary gifts
• Employee assistance program
• Employee appreciation events
• Community service and volunteering opportunities

We will review applications until the position is filled. The pay rate will be determined based on skills, experience, and certifications/education.

FOR MORE INFORMATION ABOUT EMPLOYMENT AT EYE-Q VISION CARE, OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bilingual in Spanish
• Exceptional customer service and communication skills
• Ability to use or learn computer programs such as Microsoft Excel, internet, e-mail, and NextGen
• Ability to manage stress and remain composed in a fast-paced, high-stress environment

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS:

• High school diploma/GED
• Six-months to one-year related experience and/or technical school training
• Minimum two years of clerical or customer service experience (medical setting preferred)