Sales Admin Assistant

Sales Representative AssistantThe Sales Representative Assistant is responsible for supporting the Sales Representatives, so the sales department's needs are met and its goals are reached. This includes processing orders, preparing quotes, and helping customers.Essential Duties and Responsibilities:Process designated orders, including orders taken over the phone.Create and complete customer quotes, and verify web orders as needed.Work directly with a designated Sales Representative.Assist Sales Representatives with returns and warranties.Answer inbound calls and transfer callers to a Tech or the parts department based on customer needs.Check and respond to emails.Answer customer questions and follow up with customers.Check parts availability.Use company databases proficiently to look up parts.Suggest products and services to customers based on their needs.Ensure customer satisfaction and build excellent client relationships.Recognize priorities and solve problems as they come up.Perform other duties as assigned by supervisor.Minimum Qualifications (Knowledge, Skills, and Abilities):Knowledge of Microsoft Office programs.Knowledge of typing, grammar, and basic written and verbal communication skills.Knowledge of basic customer service principles.Successful completion of pre-employment background and drug screening.Fosters good coworker citizenship and contributes to a positive work environment.Physical Demands and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.Prolonged periods sitting at a workstation working on a computer and telephoneFrequent inbound and outbound callingAbility to lift, move, and carry objects to 15 lbs.Exposure to noise throughout the shift in an office cubicle environmentNote:This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.